Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
109 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mars, Incorporated is listed under Candy & Chocolate.
Mars, Incorporated (mars.com) has 109 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
109 approved reviews, newest moderated first
I recently bought a packet of Galaxy Ripple bars, I noticed the taste has changed. It's no longer soft and creamy and could be any Cadbury's chocolate bar which I prefer not to eat. Now both Galaxy Mars chocolate and Cadbury's chocolate are off of my shopping list or treats list. So sad you decided to change galaxy Ripple chocolate.
By Stephanie S.
I urge you to read the Terms & Conditions on Shop At Mars because there is a clause in them that says you agree to a monthly subscription of $49. Even though you have only ordered one thing, and not a recurring order, they will still take $49 monthly from your account. They also give their address as being in USA, but they are actually a Chinese company. Do a search for Shop At Mars Terms & Conditions. The following is in their Terms and Conditions:- BY PLACING YOUR MONTHLY RECURRING ORDER OF REDPLANET MEMBERSHIP YOU WILL BE CHARGED $49 NOW AND EVERY 30 DAYS THEREAFTER UNTIL YOU CANCEL YOUR SUBSCRIPTION. YOU WILL RECEIVE AN ELECTRONIC NOTIFICATION 5 TO 7 DAYS PRIOR TO YOUR TRANSACTION AND RECEIPT AFTER EACH SUCCESSFUL TRANSACTION.
By Trish C.
Would be zero from me, absolute scammers. Never deliver the goods and then take £39.70 from my visa account for subscription. Which I never signed up for in first place. Don't buy from these fraudsters. Very angry customer.
By Mrs Maureen W.
Diese Bewertung bezieht sich auf Pedigree die Qualität ist nicht mehr die gleiche und es wird mehr Geld für die Produkte verlangt ich werde dieses Produkt nicht mehr kaufen
By Nö
I ordered a small brush for $9.99, not only has it not arrived but I found a pending transaction for USD49 in my credit card account. I am waiting to speak to the fraud office at my bank! The only way to stop them continuing to charge a "fee" every month is to cancel your credit card and go through the hours it takes to reset you payments. These people are simply crooks. Avoid them like the plague!
By Patrick F.
Absolutely useless company got a item for £11 then they've tried to take two transactions of £39 from my credit card
By James R.
Don't buy from the. SCAMMERS never recieved goods x
By Brad J.
This is scam fraude I buy hair spray I never getter and today they chargé my card 49.00 I call my bank and the cancel my card I call the number on the webside I spore chinés lady and she tell me something about membership I never sign she said she was going too cancel and refond my money
By Yurina G.
