marriottbonvoy.comReviews of marriottbonvoy.com

Marriott Bonvoy worst run program i've dealt with. I have never heard of programs expiring their points, but the fact that Marriott saying i was notified of points expiration is a complete lie. I checked my email and had no such reminder. I've been a customer for over 10 years with 100k+ points (now expired), customer service basically told me to kick rocks. Apparently Marriot wanted me risk my health to travel and book a hotel during peak COVID times to maintain my points. I would avoid this program if i was a new customer. I signed up for an Amex card thinking these point wouldn't expire. I plan to avoid Marriott hotels for all my future hotel bookings

Marriot Bonvoy points is totally a scam. I have stayed with Marriot in 4 seperate instances in seperate countries i.e Hotels ( UK, Austria, Indonesia) in the past six months. Story is same everytime which makes me think it is a global management scam. - For stay of 4 or more nights, automatically account reduces it to 2nights. Had to contact customer service and then hotel to get it corrected ( happened 3 times )which is a lengthy process. Hotel reception gets a different details on their computer i.e 4 nights vs customer app says 2nights. - you are entitled to get points for spa and dining at the hotel whereas inspite of giving bonvoy number and room number everytime, staff insists that they will add it all , which they don't. Later on chasing them becomes impossible once you have checked out and moved on in life. - Marriot claims it takes 10 days to 30days to get these points added to the system, one of my case is 6 months old, 2nd one is not engaging i.e hotel, 3rd one is already 10days past ( huge points still not added correctly), 4th one is the same but unable to raise it in app as it has happened last week. - For every episode customer care team asks for same info and it appears that they want to make this process so laborious that people don't bother. I have exchanged more than 20 to 30 emails but customer service replies with generic text without resolving the matter. Irony is next email via app goes to another agent who will start all over again. - For me, I can say in the last 6 months with 4 seperate stay achieving 10nights was such a put off , that I won't bother with this point loyalty system. I travel heavily ( every 6 weeks across the world and stay in 5star hotels ), never had this kind of issue with Hilton Honors or other loyalty programmes. I have patiently spent too much time on this but it feels after my last experience, this is a management madeup system to reduce points otherwise why different hotels would have same problem ( Westin, Delta, Marriot), app says wrong number of nights, spa and dining not added. By the way all these reservations were made via marriot website and not Third-party. Certainly not worth it, the amount of time you need to spend begging for your own points sounds ridiculous.

Company is a fraud and they doing gambling of money . My experience was worst

My reedemable points got expired and I got no reminder for it. when I called they did not try to help out . Being a loyal customer of Marriott chain they had no consideration for its frequent customers.. Was very disappointed with their customer service

Customer service was unsatisfactory.

Horrible app and customer service. I’m a platinum member and they are awful, and you cannot speak to a person. They suck.

Had to leave early for security concerns. Unsafe and unbelievably biligarant! Not suited for families or any one and I had to call the police over overly aggressive managers who employ shady and questionable business practices. Angry and overly aggressive staff that are on notice with the Orlando Police Department via an incident report regarding the manager Lynoska Martinez. Staff is consistent biligerant and abusive with their questionable business tactics. Pathological liars and cheats. Would not allow a delivery person to deliver to my room for some made up reason after I've had deliveries all week. Stay away at all costs from these pathological liars and cheats and rip-off artists. Then there is a young guy covered in tattoos aggressively knocking on my door and asking me in Spanish if he can clean my room without a uniform or name tag or other credentials. Just plain crazy.

The Bonvoy program is only good as long as things work. If you have even a minor issue then god help you. The Bonvoy team is rude when you call them but they’re just plain callous when you email them. No practice of acknowledging emails, no apologizing even when responses are delayed by months. I’m a Gold elite and I really wish I had invested this loyalty in a different brand