marriottbonvoy.comReviews of marriottbonvoy.com

The Springhill Suites Woodbridge NJ worker Nicholas mistakenly canceled our reservation so we & our son were left without a hotel overnight. Then the manager did not have anymore rms so called Wanda in customer service & she wanted to put me at another hotel that charged twice the rate!!! We’ve been bonvoy members for many yrs and this is worst customer service ever. Marriott was at fault & did nothing to help. We will never stay at another marriott property again!

Found a room rate on line from Expedia for half the rate that Bonvoy charged. When I questioned Bonvoy they rude and very negative telling me seven days before my reservation I could fill out a form and they would determine if they would match the rate. Bonvoy is not worth it, I have never received an upgrade for my room even though I am elite member which is all BS don't bother joining these customer service is rude and could care less.. I hope Bill Merriott reads this!

Extended my stay at the Champaign IL location two more days via third party. Third party spoke with hotel and it was smooth, i would have same room, note made in the system and come by anytime to check out and back in. Great! I Went to lunch at 2 pm and came back at 3. But thing got bad very quickly. Since I missed the noon check out (which I was not told had to be at noon) my things the front desk claimed had not been removed (thank God) because the room had not been cleaned yet. Bit to stay the 2 more nights I would HAVE to change rooms. I said I did not mind that the room I had bern in had not been clean yet. But i did need someone thst could help me make the king size bed since I am going thru autoinmmune weakness. That upset her. She was aggressively trying to explain I HAD to change rooms. I said ok i will change rooms. The manager then just said "I am cancelling this reservation and you need to leave." When tried to ask why and said I was happy thsts why extended my stsy there and to please let me stay, I am feeling very weak. Her response was that she did not have to tell me and that I needed to be quiet and leave immediately or she would say I was traspassing. She "let me get my things" which I was thankful for my personal ipad and work computer, colthes, luggage. I did not say another word. Wrote down receipt pls to keep silent. I was affraid of her accusations. I was waiting for thr receipts and they could not print. She was so rude her own staff was rolling their eyes. One mouth out "sorry". I was feeling very uncomfortable waiting over 5 minutes, so I tried to leave and asked if they could just print it and leave it for me to pick up the next day so I could leave. I said I could come the next day. "No" she said, "I do not want YOU on this property again." She was going to email my receipts, has not done so. Before she ordered me not to talk. I asked about the hotwire call which she acknoledges happened adding it included a note about stsying in the same room. During trying times my faith says there is a blessing. So I said, did I feel blessed outloud. She said Mam, I told you I do not want to hear your voice. Ouch. So, stsy away from This hotel the manager is drunk with power and I suspect ... never mind that. She is a rude inconsiderate mean, a typical bully that gets joy out of messing with the peace, fun etc of others. Poor thing, bless her heart.

I think as long as you are Residence Inn, Courtyard, Fairfield and other established Marriott properties, you are safe so to speak. Beware Marriott acquired brands or takeover hotels such as the one I just stayed in : Four Points Sheraton Ft Walton Beach. I needed one night after condo stay was over, booked through Bonvoy and was overly fixated on a beach view and did not do my homework. This is a worn out property w ragged room-furnishings, an old look and very understaffed. Check in area pushes line into gift shop, $20 breakfast very mediocre and beach front rooms have exterior doors which made me nervous. Great pool area/ cabana/ grille but needs remodeling at every turn. It’s a very basic hotel and I had to push for a promised free breakfast after my 4 o’clock check in was moved to 6. Unacceptable. Lesson learned.

A person walked into my room in Hyatt Regency, Milwaukee, at 1100PM because the same room was assigned to separate guests. It was a terrifying experience for both, at that late night. Then month later, my credit card was double billed for the same stay. I called the hotel multiple times and they kept denying that I had been billed twice. Then I had to dispute the charges with my credit card bank. They investigated and found out that the bill for the second person was also charged to my card. This is something that I also clearly asked the hotel and they denied. Till date I have not received a single call or email from the hotel apologizing for their error and all the trouble I had to go through. And I am a frequent customer to these group of hotels. Absolutely ridiculous behavior and treatment of their guest.

I can’t use my Marriot reward points after cancelled car rental reservation w/ redeemed points since Marriott don’t put points into my reward account. They told me that it will takes 4-6 weeks to get points into my reward account. Even into my creditcard account that I paid $311.50 w/ my creditcard for reservation. They put back other points after I cancelled. They are very unprofessional and very rude. They don’t try to help me. They told me to call other dept since it is other dept who can help. I was keep transfer to different dept but no one helped me for this issue. I called total 4 different number. This is very annoying w/ Marriott’s serives.

It's froud. Scam. I loss my money, 30 k.

I have been unable to access my rewards account. I have called customer service several times with no resolution. They have totally ripped me off.