My family and I were staying at…
My family and I were staying at TownePlace Suites, and what started as a shocking accusation from a staff member almost ruined our trip. The maintenance man actually confronted us and accused us of breaking the plumbing and flooding the entire building. It was crazy—especially since he asked us about it as we were checking out! Honestly, it felt incredibly terrible and unwelcoming in that moment. But I have to give a massive shout-out to Christopher and the management team. They stepped in, explained the situation, and completely reassured us that we were still valued guests. They handled the misunderstanding with such professionalism and grace. While I don’t really care what the maintenance man said at this point, I know for a fact that the management team truly cares about their guests. Christopher, in particular, is amazing. He has incredible management skills and turned what could have been a complete disaster into an incredibly great experience. If you stay here, know that the leadership (especially Christopher) will have your back. We can’t thank him enough
By Renee M.

