MagicycleReviews of magicyclebike.com

3095-200 E Cedar St, Ontario, CA, Ontario, California

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The Fair Hearing score

4.4/ 5

Great

213 reviews

Magicycle4.4Great

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About Magicycle

Magicycle has many years of experience in the ebike industry, focusing on ebike R&D, production, sales. According to market characteristics and user needs, we have produced kinds of products, such as long range, all -terrain, commuter, and folding ebikes. You can definitely find the one that suits you best. With the strong supply chain and advanced operating systems, our sales volume is leading in competitors. More importantly, the philosophy to be a customer-centered company has helped Magicycle gaining thousands of acclaim in the United States.

Magicycle (magicyclebike.com) has 213 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Also known as: magicyclebike.com
Website: magicyclebike.com
Category: Bicycles
Location: Ontario, California
Listed on The Fair Hearing: 2026

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Dec 24, 2025

Just wanted to share my experience 2 years into it.

Just wanted to share my experience. I bought a Deer 20 more than a year ago. The sale was online and it went smoothly, since then I have bought some micellanious bike part andl the team has guide me trought the correct parts. I enjoy the bike, I think it has more power than I need, climing step road 40deg ups is a breeze. However the battery is not close to the 80miles they claim. I did get about 40+ miles riding at an avrg speed of 18mph. (I'm about 160). So that's just a bit of my experience with the bike. Unfortunately, after a year and a half my battery started having some issues, where it would shut off when it reaches 50%. The bike would not turn on after that. You will need to charge it or pull the battery out. That would give you some miles before the bike shut down again. So here comes the customer service, to be honest I read mix review about the CS at MC, so my expectation were low. After I contact them at first their was a misunderstanding about the warranty of my bike specially the battery. After a few emails about the issue I was having, diagnostic, sending them pictures and videos, they actually came trough and diagnosed it as a circuit trouble on the battery. I did receive a new battery, did had to pay for shipping cost which is totally fine for me. I wanted to say the my customer experience was great I'll give them 5 out of 5. Is is not just because they send me a new battery but because Dory was very tentative and polite when we went trough this process. What I like about the bike: the torque and power, comfort and sleek look. Whay I dislike hence the 4 star is the battery pct on the display is not accurate. It might read 20pct after a ride, you turn it off and back on and the display will show 60pct. I know it's hard cause when's the motor pulls for power or amps it might drain the battery faster but if at steady when not pulling power the battery level should go back up, and not when you turn off and on your bike. As for my issue I'm on an early stage, of trying the new battery, since is winter now haven't done much riding, but it has gone down to 20pct and bike does not shut down abruptly. Thanks.

By Ken

Response from Magicycle· Dec 25, 2025

Hello Ken Thank you so much for taking the time to share such a detailed and thoughtful review of your experience with the Deer 20 e-bike. We truly appreciate you not only choosing our product but also trusting us with additional parts and support over time. We’re thrilled to hear how much you enjoy the bike’s torque, power, comfort, and sleek look—especially that it makes climbing steep roads feel like a breeze! It’s also very encouraging to know that, despite some initial concerns, your experience with our customer service team was positive and attentive. Regarding the battery performance and the accuracy of the percentage display, we sincerely appreciate your honest feedback. While this is a common characteristic of many e-bike battery systems, we are continuously working with our engineering team to improve the consistency and accuracy of battery indicators in future models. Your input is invaluable in this process. We’re glad to hear the new battery is performing well so far, and we hope it continues to support many more smooth and enjoyable rides ahead—especially once the weather warms up! If you ever have further questions, suggestions, or need assistance, please don’t hesitate to reach out. We’re here to help. Sincerely, Magicycle support team