Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
213 reviews
MagicycleSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Magicycle has many years of experience in the ebike industry, focusing on ebike R&D, production, sales. According to market characteristics and user needs, we have produced kinds of products, such as long range, all -terrain, commuter, and folding ebikes. You can definitely find the one that suits you best. With the strong supply chain and advanced operating systems, our sales volume is leading in competitors. More importantly, the philosophy to be a customer-centered company has helped Magicycle gaining thousands of acclaim in the United States.
Magicycle (magicyclebike.com) has 213 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
213 approved reviews, newest moderated first
Over 90 miles of riding and I just can not believe the fun time I am having riding my Magicycle Deer. This is my first new bike in over 30 years... And the first E-bike I have ever ridden... Makes going out fun again.
By Brian
I have friends who have e-bikes that have been trying to talk me into it for a while and when I saw these new ones I said I have to get it. And I love how they give me money to spend on their site just by being honest. I'll be a long time customer.
By flip M.
I emailed their pre-sales support to ask them a question about one of their bikes. A few days had passed, not even an auto reply. No wonder this company got a F grade on BBB. Lots of complaints on BBB, they just ignored them! My latest reply: I just checked my inbox and SPAM folder, still no reply from your pre-sales person, John Wade. Like so many complaints here and on BBB... your customer service sucks big time, just admit it.
By eBikeBuyer
Response from Magicycle· Aug 12, 2024
Thank you for reaching out and expressing your concerns. We want to assure you that we respond to every inquiry across all our business channels. If you haven’t received a reply within 24 hours, we kindly suggest checking your spam or junk folder, as sometimes our emails may end up there by mistake. We are committed to providing excellent customer service and addressing all inquiries promptly. Please feel free to reach out again, and we’ll be more than happy to assist you with any questions or concerns you may have.
Purchased through a dealer and magicycle would honor the sale on the extra battery. They lack ANY customer service.
By Rachel
Response from Magicycle· Jul 24, 2024
Dear Customer, We sincerely apologize for any inconvenience you have experienced. We always strive to provide the best customer service possible. However, in this instance, it seems there may have been a misunderstanding or miscommunication. Could you please provide more details about your purchase and the issue you encountered? We are committed to resolving this matter and ensuring your satisfaction. Thank you for your patience and understanding.
The Magicycle cruiser pro gave me a great experience 2 years ago,2022 and today 07/2024 cruiser pro still running strong. Magicycle Customer Support has always given Fantastic support, always takes care of getting me parts I my need. Magicycle has great accessories to customize your magicycle ebike. I believe Magicycle truly has the fastest, strongest,,sturdiest ebike in the industry. I spent an enormous amount of time comparing ebike companies & their ebikes. Magicycle is/are IMPRESSIVE.
By Gonzalestex G.
Response from Magicycle· Aug 12, 2024
Thank you so much for your kind words and continued support over the years! We're thrilled to hear that your Magicycle Cruiser Pro has provided you with such a great experience and that it continues to perform strongly. It’s our mission to offer not only high-quality e-bikes but also exceptional customer support, and we're glad that we've been able to meet your expectations. Your positive feedback about our accessories and overall product quality means a lot to us. We’re committed to maintaining the highest standards in the industry, and it’s rewarding to know that our efforts are appreciated by valued customers like you. Thank you again for being a part of the Magicycle family. If you ever need any assistance or have any questions in the future, we're always here to help.
from the moment i visited the website and started my experience with magicycle to when my bike was delivered magicycle has been amazing. i love my bike and me and my wife travel all over colorado to ride .
By Rusty G.
Bought an Ocelot Pro for my wife because of its top features in a smaller framed bike. Because I liked hers so much I sold my Rad Rover and bought one for me. I like the extra power for going up hills, the color screen and if you add a suspension seat post it is loads of fun on trails through the woods. Had them over a year now with no issues other that finding time to ride more.
By Jeff M.
This Bike is amazing! Had over 2 years. Great for florida weather. There customer service is the best with no problems.
By Christine Gardner S.
