MadisonseatingReviews of madisonseating.com

I ordered Steelcase leap chair on Jul 06 after reading all the -ve reviews about them and thinking that let's take the risk since new one was around $800. The chair I ordered was open box item. The shipment wasn't super quick but I received my chair in ~20 business days on Aug 04. They shipped from NJ using FedEx Ground and that took 7 days so won't blame Madison seating for it. Best part is that the chair was almost assembled and just needed to put seat on stand and then fix it to wheels. Love it !

I ordered a desk chair from them, got an email stating that it would arrive in 10-14 days, or they would let me know if it was out of stock. After 18 days, I had heard nothing. My order status was "open." I cancelled my order and am now looking to find the chair somewhere else after working from a wooden kitchen chair for 3 weeks.

Ordered a Steelcase Leap V2. The chair unfortunately started creaking and became loose/wiggly after some use. I just had to send a video of the problem and they sent me a new chair. Impressed by the very quick and good customer service.

Thank you Madison Seating for being responsive and helping me get my new desk chair in these crazy times. I ordered a chair to work from home in comfort and ergo safety during COVID. There were some delays in getting the chair shipped due to shutdowns, but when I inquired about my chair status, MS was always very responsive. The chair arrived with a lever missing and again MS was very responsive and said they'd send a replacement chair right away. I appreciate the responsive and helpful customer service.

My experience with this company has been awful. I placed an order online for a chair on May 31, 2020. As of July 24, 2020 I have not received it without apology and despite their representations. They now refuse to issue me a refund and I have no chair. UPDATE: After 1 1/2 months, the chair finally arrived in a box with no instructions and ill fitting parts. I have tried to call the company's number and no human answers. This has been a total nightmare.

They sold me an item that was old. They simply repainted parts and they are not certified Herman Miller. Customer service was horrendous. They offered me a $100 credit, when I tried to accept, they rescinded the credit. Terrible business model. No wonder they were sued by Herman Miller.

Moving cross country, we didn't ship our office chair because because Madison said it would be delivered to the new address on time (10 to 15 business days). The order confirmation repeated this time frame. As the end of the time frame approached, we reached out to Madison to confirm it would be arriving (as we had not heard anything yet, such as a tracking number or that it had been shipped) and they said due to Covid-19 delays, it would be an additional two weeks. We thought this was odd given that their website continued to say the same chair would arrive in 10 to 15 days if we were to order it that same day, but oh well. Two weeks pass, and we don't hear anything back, so we again reach out, and they respond that it will be as much as another month before the chair will arrive. At this point we cancelled our order. They clearly do not have what they are selling in stock, and instead of listing them as Back-ordered, they are continuing to sell products with a promise on the site and in the order confirmation e-mails as if they will be delivered on time. Then, they won't reach out to you and let you know your orders is delayed (by months!?!), but will wait for you to contact them. They blame Covid-19, but the issue is that they are promising to deliver something they can't, something they don't have in stock, lying to customers about this, and then stringing customers along. We ended up cancelling our order and buying our chair locally now that we've long since moved cross-country.

I have personally purchased or facilitated purchase of perhaps 30 Steel Case chairs. I made a personal purchase of a Think Chair, but it arrived at my home in damaged condition. The customer service team was quick to respond and Madison Seating is sending me a replacement chair vs. sending the replacement parts. Steel Case makes great products and Madison Seating has some of the lowest prices around. The quick response by Madison Seating is a testament to their commitment to provide strong customer service.