Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
82 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop Madewell for women's jeans, shoes, bags, t-shirts, dresses, and more. Free shipping and free returns for Madewell Insiders. Madewell
Madewell (madewell.com) has 82 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
82 approved reviews, newest moderated first
I’ve ordered from madewell twice. Being in Singapore, the first order came in about two weeks which was fine. But the second has taken up to three weeks and it still has not arrived, the customer service is dreadful! They have taken a really long time to reply me and they are generally pretty unresponsive. Will not buy from them again.
By HK
10/10 customer service and item quality. I am very happy with the orders I made from them! Love the style and simplicity of ordering online.
By Tracy B.
