MadewellReviews of madewell.com

The Fair Hearing score

2.1/ 5

Poor

82 reviews

Madewell2.1Poor

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

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Madewell (madewell.com) has 82 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.

Showing 2 reviews with 3 stars · Clear filters

Mar 26, 2024
Quality of clothing has been declining
Quality of clothing has been declining
By Madeline J.
Dec 14, 2022
new customer - no shipping support
I have never ordered online from Madewell before, but this is a warning about the customer service. My package wasn’t delivered after two attempts by the post office (a separate story), and I contacted Madewell to see if they offered any support. They suggested I wait until the next delivery day for the Post Office to try again. This was not helpful, did not resolve my issue, nor did it show any support. I reached out after having already done this. So be warned - ship to the store if you need to. They use UPS SurePost which has many issues.
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