MadewellReviews of madewell.com

I think their clothing are good but sometimes the design looks a bit boring so hope they develop more new styles to do

I made a return on something that did not fit (and kept two other items that did fit), but due to inclement weather (blizzard that forced a city-wide driving ban – all the postal services were closed) was unable to drop in the mail on time (I was only a few days outside the accepted window.) Initially they did not honor the return policy and issue the refund – I received a gift card which was fine, but I really didn't want nor need anything else. After a few communications and explaining my situation we were able to resolve the issue and get a full refund to my credit card.

Love the brand and comfy clothes. I'm always opening their emails and look forward to the sales!