MacmallReviews of macmall.com

1940 E. Mariposa Ave, El Segundo, California

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The Fair Hearing score

3.7/ 5

Average

554 reviews

Macmall3.7Average

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Macmall

MacMall sells Macintosh computers, Mac accessories, Mac software, iPads, iPods, accessories for the Mac, iPad, iPhone and Apple Watch and consumer electronics to consumers and businesses.MacMall Is the Best Place to Buy Apple Products, Apple Related Solutions and Consumer Electronics! Here are some of the many MacMall business services you can count on:Dedicated MacMall Business Account ExecutivesWindows installation on your MacCorporate Access Pages (CAPs) - customized MacMall sites with specific pricing for your businessSoftware licensing and trackingImaging and replicationAsset taggingLeasing service

Macmall (macmall.com) has 554 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.

Also known as: macmall.com
Website: macmall.com
Category: Computers & Phones
Location: El Segundo, California
Listed on The Fair Hearing: 2026

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Macmall reviews

554 approved reviews, newest moderated first

Jun 20, 2017
Great price.
Great price.
By DAVID
Jun 19, 2017
Frustrated because of immediate price reduction with no consideration for my purchase
Watch your price!! Macmall discounts their products randomly. I purchased a MacBook Pro for $1489 on June 14th. It shipped and I was charged on June 16th. On June 17th, I received a promotional e-mail that the exact product I had purchased had been discounted to $1429. I called Macmall customer service to ask for a consideration in the $60 price reduction and was denied. I and my company have done a great deal of business with MacMall in the past but will have to take this experience into consideration in the future. I'm shocked that a company as large as this would allow $60 to stand in the way of a happy customer. Update... Thank you for the response and for the offer to refund the $60. My only suggestion would be to further authorize your front-line customer service agents to make this decision to avoid the negative reviews.
By Dan
Response from Macmall· Jun 19, 2017
Thanks for taking time to speak with us today. Again, we apologize for the inconvenience. For any questions or assistance, please feel free to send us an email at [email protected] We would like to help and hope that you would consider us again. Sincerely, MacMall CustomerCare
Jun 16, 2017
NO CUSTOMER SERVICE AT ALL
NO CUSTOMER SERVICE AT ALL. SPEAKING TO PEOPLE WITH HORRIBLE ENGLISH ACCENTS, COULD NOT UNDERSTAND THEM. WOULD HAVE TO CALL BACK UNTIL I COULD UNDERSTAND SOMEONE. AND THEN THERE WAS ABSOLUTELY NO CUSTOMER SERVICE...ZERO.
By MICHELLE
Response from Macmall· Jun 16, 2017
Dear Michelle, We understand that your experience with us may not be the best. We hope to know more about your experience. Our Customer Service team will contact you shortly for the updates. We'll make sure we take note of your feedback to further improve our service. We apologize for the inconvenience. MacMall CustomerCare
Jun 16, 2017
Very good experience with MacMall!!!!
Very good experience with MacMall!!!!
By Thomas M.
Response from Macmall· Feb 27, 2018
Thank you for leaving such a nice review. We appreciate your loyalty. You have certainly made a good choice and we will always do our very best for your satisfaction. Thanks, MacMall Customer Care
Jun 15, 2017
Disappointed with my experience …
Disappointed with my experience purchasing from Mac Mall. After placing my order it was held up by their security dept who reached out and asked me to call. When I did I reached an unbranded merchant transaction processing center. I had trouble hearing the english spoken through a heavy accent. My $1900. order was shipped UPS Ground which I find ridiculous. Order place Friday 6-9-17 and have not received it at 3 PM CDT on Thursday 6-15-17. No more ordering from Mac Mall
By Randall S.
Response from Macmall· Jun 16, 2017
Dear Brion, We understand that your experience with us may not be the best. We hope to know more about your experience. We sent you an email to help resolve your concern. We'll make sure we take note of your feedback to further improve our service. We apologize for the inconvenience. MacMall CustomerCare
Jun 15, 2017
I have not received the item I …
I have not received the item I requested after 2 weeks since ordering. I have not received a shipping order so I cannot track if its sent. not happy at all. I heard from Ms Labadan and she corrected the issue. I just received the replacement I Ordered. Very happy now
By RALPH
Response from Macmall· Jun 15, 2017
Dear Ralph, We understand that your experience with us may not be the best. We sent you an email to help resolve your concern. We'll make sure we take note of your feedback to further improve our service. We apologize for the inconvenience. MacMall Customer Care
Jun 14, 2017
Product as advertised and very …
Product as advertised and very reasonable.
By JACK
Jun 14, 2017
Great value! Very fast and beautiful screen!
Great value and my wife really liked the laser etched message I asked for on the back on the 2017 iPad. Very fast and beautiful screen!
By Pj C.

MacmallReviews of macmall.com

Rating distribution

What customers rate

About Macmall

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MacmallReviews of macmall.com

Rating distribution

What customers rate

Macmall reviews

Great price.

Frustrated because of immediate price reduction with no consideration for my purchase

NO CUSTOMER SERVICE AT ALL

Very good experience with MacMall!!!!

Disappointed with my experience …

I have not received the item I …

Product as advertised and very …

Great value! Very fast and beautiful screen!

About Macmall

More in Computers & Phones, California

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Quality Macs

The Computer Savior

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Macmall reviews

Great price.

Frustrated because of immediate price reduction with no consideration for my purchase

NO CUSTOMER SERVICE AT ALL

Very good experience with MacMall!!!!

Disappointed with my experience …

I have not received the item I …

Product as advertised and very …

Great value! Very fast and beautiful screen!