MacmallReviews of macmall.com

I am very happy with the purchase, but have had two issues: - Unit stopped working after a week; Mac Mall immediatelty replaced it with another unit, and sent it to me. - On this new unit, Windows was not activated. This issue remains unresolved. If they resolve this issue and provide a valid activation number, I will raise my score to five stars.

although they have some of the best prices anywhere on the web, their return policy it terrible. they basically don't have a return policy, they refer to the manufacturer of the item you purchased - in my case, since i opened the packaging (even though it didn't use it), they said i can't return it; i can buy the same item in town and return it even if i've used it

I am overseas and trying to purchase a hard drive to send to a U.S. address, but I can't do it because of my IP, probably, even with VPN activated, so I have to call an 800 number. Really? With the time difference, etc. it took me 3 days to find the time to do it, then I had to repeat EVERYTHING over the phone, then write down the order number with a pen and paper. What century is this? Get with it, Macmall!

Your shipping is not up to standards. It is way too expensive and slow.

Shipment delayed several times over, changed sellers and got it in a week. Had I stuck with Macmall, it it would easily have taken 4x that.

I sent an email to customer service asking specific questions about my order. This consisted of date of delivery and item box. My question was why I was shown the delivery date before I purchased the product and then unable to find the delivery date after I purchased the product while it was still available. Yet I find out my product becomes a back order. The reason I purchased the product was because I knew the delivery date. My next question in the email was if my product was in its original box or outside as I know some are sold only by tray. To clarify, I ordered the intel core i9 9900k processor. The response I recived back was basic information, a copy of my invoice and a link to check my order status, but the order status says to log into shopruner which I set up an account there and cannot find any order yet my card has been charged. So the rep that emailed me did not answer any of my questions and sent me information I already had never once were my questions addressed. I have to give customer service for macmall a 2 star and will mention this to my tech friends that ask about this site.

Still haven't received item 10 days later. No tracking info available. Terrible service. PS Received item 3 weeks after order. Every time I called, they said, "We've emailed the warehouse but they haven't responded," and were no help at all. Promsed to keep me updated but heard nothing back from them at all. Just reviewed all emails I received from Macmall and there is no mention of an estimated delivery date. Even if you had sent such an email, that was 17 days after my order was placed.

The customer service don't seem to have a good communication chain between the other parts of the company. If they tell you something, you can't take it to the bank, got a credit for a defective product and re-ordered, then they cancelled the credit. Cancelled the order and it was shipped anyway. So have to go through the hassle of refusing/returning. Better communication between MacMall and Tiger folks could have alleviated all of this.