Excellent
Very good customer service
By Kathryn
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
529 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mac Duggal is a U.S.-based women’s fashion brand known for its evening gowns, cocktail dresses and special occasion dresses. Founded more than 30 years ago with a collection of just 10 dresses, Mac Duggal now designs thousands of styles sold through major department stores, boutiques and MacDuggal.com.Mac Duggal creates dresses for life’s most memorable occasions, including wedding guest dresses, modern mother-of-the-bride and mother-of-the-groom dresses, prom dresses, formal gowns and party dresses. The collection has expanded to include day dresses, petite and plus-size styles, a small selection of girls’ dresses and select bridal styles for second looks, wedding celebrations and non-traditional ceremonies. Dresses are available in sizes 0–24 on the Mac Duggal website.Guided by a vision to make every woman feel beautiful, Mac Duggal serves customers worldwide and ships from the United States to more than 100 countries.
Mac Duggal (macduggal.com) has 529 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
529 approved reviews, newest moderated first
Very good customer service
By Kathryn
Good experience
By Daina P.
I had already access the return page from the portal but still didn't have the continue button. When all else fails, reboot. That solved the problem
By JMG
I mistakenly did realize the return timeframe of 14 days and reached out to request an exception which was very easy.
By Constance S.
The dress has a run in it. I did email and got a response from a bot. Still waiting for customer service
By Elahe A.
So easy to deal with and great customer service. Easy to return and/or exchange items. Quality clothing, you get what you pay for!
By D. J.
The dress was sized according to the chart and arrived quickly. It is beautiful and I plan to wear it to my daughter's wedding.
By Mother of the B.
Was able to speak with a representative regarding shipping address confusion with immediate answers. Return process was very smooth. Loved the dress but was not compatible with the bridal party.
By CW