Great Customer Service
Appreciate y’all extending the return policy date especially after I had bought another dress to replace the one I was returning. Great customer service!
By Kristy D.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
529 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mac Duggal is a U.S.-based women’s fashion brand known for its evening gowns, cocktail dresses and special occasion dresses. Founded more than 30 years ago with a collection of just 10 dresses, Mac Duggal now designs thousands of styles sold through major department stores, boutiques and MacDuggal.com.Mac Duggal creates dresses for life’s most memorable occasions, including wedding guest dresses, modern mother-of-the-bride and mother-of-the-groom dresses, prom dresses, formal gowns and party dresses. The collection has expanded to include day dresses, petite and plus-size styles, a small selection of girls’ dresses and select bridal styles for second looks, wedding celebrations and non-traditional ceremonies. Dresses are available in sizes 0–24 on the Mac Duggal website.Guided by a vision to make every woman feel beautiful, Mac Duggal serves customers worldwide and ships from the United States to more than 100 countries.
Mac Duggal (macduggal.com) has 529 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
529 approved reviews, newest moderated first
Appreciate y’all extending the return policy date especially after I had bought another dress to replace the one I was returning. Great customer service!
By Kristy D.
Amazing experience, the customer service has been extremely helpful in helping me solving an “unusual” problem
By Micol B.
Unbelievably great. I can’t thank you enough for enabling me to make an easy exchange of size. I can’t wait to wear my green embellished embroidered dress for my daughter’s wedding. The gentleman who helped me on the phone through customer service. I think it was, Matthew was fantastic.
By Lauren and Phil S.
MacDuggal customer service team has been very helpful and timely in answering emails concerning my dress I purchased. A return and different size is needed. Their explanation of the process I need to follow is well explained and easy.
By MRich
All went very well
By Nancy B.
Muy mala calidad en los vestidos que compré.
By Catalina C.
Quick and easy service and very pleased with the dress. Thank you
By KarenHopton
It has been an easy process to order, try on, and return your beautiful dresses that do not work. I am searching for dresses for my daughter’s wedding and I know I’ll get there! Thank you!
By Ann