LunafideReviews of lunafide.com

This is the worst company I've had the misfortune to order from. They claim their products are made in America, but they're clearly made in a Chinese sweat shop by people who don't know how to sew or follow a pattern. I ordered one shirt and a hoodie and the hoodie came in with the waist band sewn upside down. Since it was a Christmas present it was unopened and they would not exchange it. "Bella" gave me a 25% off coupon. I ordered two more T-shirts, thinking "well, maybe it was just a fluke". Nope! The left and right sleeves are switched on one of the shirts. I will NEVER order from these people again. Garbage claimed to be made in the USA.

I placed a order on Jan.3 2023. I knew the process of waiting for the order to ship out (not counting the weekends or the mlk holiday). I waited until the end of January to send a email for tracking purposes to see the progress made on the item (Fenrir robe). I was told the robe was having finishing touches put on it, which is understandable. A few days go by, (not including weekends) and still no shipping date or information sent. So I emailed them again. For 1 week I had no answer. Second week came around and Bella emailed me saying they received a massive order swamp. I asked her what does this have to do with my order, which she claimed in email previous weeks ago, was almost done. She apologized and said she would escalate my order. Few days go by and nothing. So I emailed them again, and Bella said she didn’t know what stage my order was in despite telling me two emails back her crafting team was sending her real time updates of my order and they were supposedly cc’ing her manager/supervisor as well. Now I’m thoroughly upset because 1.) it takes 10 business days to craft a simple robe per their own website, 2.) I have ordered cloaks during the pandemic and received the orders in less than a month and a ultra cloak and received it before Christmas despite placing the order in the middle of December 2022. Had I not emailed about my order I wouldn’t have known anything nor would they have emailed me to keep me updated with my order. Went out in a limb and purchased a robe that’s over 100 dollars only to be lied to repeatedly. I’ll never purchase another thread from this store or site of whatever it is.

I have no doupt that Lunafide is a fine company and the clothing they provide is more then adequate. I can't say for sure though because I never recieved my package. They shipped with DHL and I can't express this enough, avoid DHL at all cost they are rude unhelpful they consistently lose packages and shirk the blame. They are an incredibly unprofessional company and until Lunafide stops doing business with them I will never make another purchase and I suggest everyone do the same until DHL is no longer the ones they use to ship their goods.

Do not be a person who needs customer service. They will not help you. I ordered a gift for my dad during the Christmas season as the site said it would be done being made in two weeks. Then when those two weeks were up i had still received no update on the state of my gift. Then after another couple days i inquired if maybe those two weeks were business days or not and i was then told it was 20 days .After a month and some they finally sent it off. I didn't realize untill it was too late that they sent it to the wrong adress. After noticing it i tried to get the post office to hold it or redirect it but Lunafide had to do that. When i tried to reach out to lunafide i was met with screenshots of policy and shoved off. I will never order from a place that so thoroughly doesnt care about a disappointed customer who they ruined a Christmas of.

Be more up front with your customers. Dont say your escalating an order if your not actually doing so. Ive waited over a month and a half for my order to be completed. BUYER BEWARE!!! I ORDERED ON DEC 3 2021. Some of my items shipped. They have been vague with their email responses. Have claimed to escalating emails to managment. The next email supposedly came from their ceo. I replied back to it because it said if i wasnt happy to respond. So i did. Email went back to their customer service dept. Still no update on my order.

Don’t buy from this company. I placed my order on November 29th, and while they don’t work on Saturdays and Sundays; it still took them 48-days altogether for them to give me a tracking number. They claimed it was because of the holidays, but I’ve seen other people say that their order has taken that long, and it wasn’t during that time of year. I will never buy from them again because they couldn’t provide me with a picture of my hoodie being made; they couldn’t provide me with any evidence that my order was taking so long because they were fulfilling others that came before them. When I asked to speak to someone else, suddenly my order shipped out. I kind of want to burn the hoodie just out of spite. I already lodged a complaint with Shop and AfterPay. I will continue to warn others in the Viking community to not buy from them if they want a $70+ hoodie FAST.

I ordered the Valhalla Stag hooded blanket with the premium Sherpa lining and I am OBSESSED! It is so comfortable and so well made. Five stars from me! I will be ordering more apparel in the future for sure.

I ordered a coat from Lunifide for my adult son. He picked what he wanted and sent me the link. Ordering process was simple and direct. The wait time was average for a hand made garment. I highly recommend this company of people. The coat is well made, colorful and comfortable. My son said the coat was a soft hug. He loves it!