LunafideReviews of lunafide.com

The good: Amazing designs, great variety, and VERY comfortable clothing. The clothing fits and feels very comfortable and is true to size. Customer support was helpful and managed to resolve my issue in a positive and professional manner. I own roughly 15~ lunafide pieces and each one still looks just as beautiful as the day I bought them, especially the ultra cloaks! The bad: Lunafide is quite expensive for what they offer ($50 for a shirt, even for a design or supporting an artist, is expensive, and that’s just a shirt) but whether it’s worth it or not is entirely preference based. Buy what you like and like what you buy. Delivery does occur, you will get your stuff, though sometimes it does take longer than expected or mentioned. Don’t be afraid to contact customer service if it’s gone past the expected timeline. If it says 8 business days for a shirt and it’s been 10, email them. Customer service is very helpful but it’s also a bit slow. It’s like one message a day so be sure to make your emails well detailed and accurate as possible. Anecdote: I did place an order for 2 shirts and 2 shorts around November 28 of 2025 and while I did receive two shirts and 1 shirt by December 20, I didn’t receive the final pair of shorts till February 20 2026. They did apologize for the delay but didn’t provide compensation for said delay. Not essential or necessary, just something to note.

After begging I received my money back, they put the responsibility on the customer if the package does not arrive. in the end it was handled nicely.

It took forever for them to even begin production on shorts. All that aside they look great. Just be prepared to wait a while to receive.

I placed my order back on Mar 19th via a payment plan. Since then, my order has been in the "Unfulfilled" status, but since been paid in full. I have been in contact with Bella on FB Mess. She def had a Stellar CS demeanor. However, as she has very limited access to the production process and only shipping status... I have been left waiting concerned with the lack of detail she gets back from whoever she is in contact with. I hope to be able to update this review later with continued experience with the interactions. In the meantime, I would "highly" suggest that the company consider granting more status access and info to both their CS rep/s and Customers concerning Production/Order queue status. This will greatly reduce the number of negative reviews that are received. Today I have since requested to speak with the CEO Kieran Quarmby to attempt to get more info via Bella on FB Messenger. Edit: No contact made with CEO Partial refund. Shipping refunded. May 17th I get a shipping notification via DHL/USPS. Ill report on quality next. Edit: Shirt received May 25th Quality of material is interesting. Kinda stretchy. Colors are nice. Bit small for XXL. Will see how long it lasts.

Arrived today and just about fits. Unhappy that there is a light coloured seam across the crotch on the leggings...means if you wear a crop top or something with it you look ridiculous. Very expensive clothing and then was shocked to be hit with really high customs fees on top! I purchased 3 items costing me over nearly £200..waited a month and half for them to be hit with another £70 customs charges. The designs are beautiful and the material feels thick so should last but the pale seam on dark leggings and the custom charge...I won't be buying from Lunafide again. So upset as I was really excited when I ordered. Advice to lunafide...quality check before shipping, I saw the seam as soon as I took them out of the bag and perhaps add customs charge estimate onto the site.

Their customer service is great. Their products are also nice and the colors are vivid but their ship times are terrible. I also understand they are handcrafted but between my three orders, there is no way I'm going to try and go through the returns/exchange process as it will be forever before I see the exchange. Definitely order a size up on just about everything including the cloaks. That is the piece that fits a bit tight on me but again I'm not going to wait out the long complicated process and all that so I will keep and use it as is. Their clothes are beautiful but for the price, and what they recommend/don't recommend on their website feels misleading and/or not worth it. I want to order a new cloak but may be to gun shy to do so moving forward.