Luminox USAReviews of luminox-usa.com

Lumondi is USA agent for Luminox .. bought replacement Luminox nylon web strap advertised online as 23 mm to fit any 23 mm lug width watch .. Luminox strap received actually measures 23.8125 mm wide using an engineering caliper, so it cannot be stuffed into a 23 mm lug width wach .. Lumondi does NOT answer emails, they do NOT answer phone messages .. so I am stuck with this watch strap that I cannot use for my Luminox Black Ops watch .. next step is to dispute the cc charge for the useless watch strap that I cannot return .. Lumondi requires a Return Authorization #, but they do not respond to emails or phone calls, so it is impossible to get an RA number .. and my last two emails to Lumondi have been returned undeliverable by their server, so it appears Lumondi is blocking my email attempts to contact them ..DO NOT BUY FROM LUMONDI, THEY ARE USELESS SCAMMERS WHO TAKE YOUR $$ AND HAVE ZERO CUSTOMER SERVICE .. I have filed a complaint against Luminox at their Florida headquarters with Better Business Bureau .. we'll see where that goes.

I have a total of four Luminox watches, one of which quit working after two days. As of today, I have left 7 voice mails and 6 E-Mails. The E-Mails have resulted in auto-generated responses amd no responses from the voice mails. The only person I have successfully spoken to works for one of the authorized repair centers in New York. Saltzman's Watches e-mail: infoatsaltzmans-watches.com phone: 401-735-2741 They were very helpful, but are not able to assist in the actual return under warranty process. This can only be done through Luminox / Lumondi. All in all, I am highly displeased with my overall experience. Caveat Emptor

As a longtime Luminox customer and owner of several of their watches, I am extremely disappointed with both the quality of my recent purchase and the customer service experience that followed. Approximately two years ago, I purchased a Luminox Series 3500 for around $750 because of the brand’s reputation for durability and reliability. The watch has been well cared for, remains in excellent cosmetic condition, and has never been subjected to harsh use or significant water exposure. Recently, while fishing, I briefly fell into the water. The watch was exposed to water for only a matter of seconds—far from the conditions one would expect a watch rated for 200 meters of water resistance to withstand. Shortly afterward, moisture developed inside the crystal. While the watch continues to operate, water intrusion in a watch advertised as having this level of water resistance is both unexpected and concerning. A timepiece marketed for rugged outdoor use should not experience this type of failure from such limited water exposure. Equally disappointing was my attempt to obtain assistance. I was unable to speak with a customer service representative and was limited to submitting an online warranty or repair request with proof of purchase. For a premium watch in this price range, I expected a higher level of customer support and a more customer-focused resolution process.

Bought 2 watches, I guess directly from Luminox. They have another arm-office in Illinois. Direct office New York. Called that ph # numerous times-no response. I am 100% Permanent Total Disabled Veteran U.S.A. Did not receive GovX discount. Tried to return watches. Only sent me Return Authorization for ONE & NOT 2 WATCHES. Former Law enforcement as well. My fellow Brothers & Sisters please dont do business with them! "Soar with Eagles & Dance with Wolves." DO NOT: "Flap with Turkies nor sleep with Dogs." DE OPPRESSO LIBER

Have them a 1 because 0 stars wasn’t available. Bought a Luminox watch band. They sent the wrong band and would not respond to emails, telephone messages and website contact request. Stay away from Luminox. Would never own another one.

Great watch when they work, but sent my father’s Navy Seal in for repair and was told they couldn’t fix it because they don’t have the parts?!? WTF people!?? You charge a lot for your watches and then can’t repair them??? I’m extremely disappointed and now have a very expensive ant smusher. I will never buy another Luminox.

Deeply disappointed with @LuminoxOfficial's return policy—bought a sale item expecting quality, but their response: 'according to the Luminox Refund Policy, On Sale items are unfortunately not refundable.' As a loyal fan of your Navy SEAL-inspired watches, this feels unfair & erodes trust. Can we discuss alternatives? #Luminox #WatchCommunity #CustomerService @NavySEALfnd

Luminox is an excellent quartz watch but a specific model, and the website, aren’t optimal. Probably due to corporate vision. If pointing fingers, please do it at corporate. One of its most expensive watches “VOLITION AMERICA” with their logo “Freedom isn’t free” is such a political statement. Also, the website isn’t providing an option to choose all watches and sort them by price. One star less for the website and three stars less for the political model. You can’t sound political. That’s a “No, no”. Remember that!