I like the product
I like the product. The light massage on my face is wonderful. Instructions on how to use it would have been helpful.
By Kathy D.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
446 reviews
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We're a Health & Beauty brand specialising in the most technological, proven, ethical and advanced forms of skincare. We focus solely on quality and science-based facts to lead the way into the next wave of beauty and health products.
Luminesce (luminesceglow.com) has 446 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
446 approved reviews, newest moderated first
I like the product. The light massage on my face is wonderful. Instructions on how to use it would have been helpful.
By Kathy D.
The company should be more responsive to customer service inquiries. I ordered over a month ago and paid for express shipping. I still haven’t received it AND being asked for reviews. Reached out to customer service. No response. I’ll be requesting a charge reversal.
By LaWanda W.
Customer Service is absolute crap. I wanted to give this product a try and decided sure, since all over their site is says 30-day money back guarantee. Straight up lie. I emailed and received a response asking for reciepts and photos of the product. I sent those back and then heard nothing. Followed up and was asked if the product was defective. I was honest and said nothing in particular was wrong but that I did not feel it had made any change for my skin. I have now followed up multiple times with no response. I wish I had read these reviews sooner, I wouldn't have bought it if I had. Probably should have seen through it right away but here we are. Would never order from this site again and would advise no one else to either.
By Caitlin H.
unit kicks out all the time for no reason. vibration part stops vibrating, you turn it off and on and it works again for a few seconds....garbage...
By Bert D.
Love it. Skin feels tighter and uplifted. It’s also relaxing while you use it. It’s great !!!
By EUNICE M.
Product stopped working outside of 30 days. There is no warranty on this product outside of 30 days at all.
By LKO
The Luminesce Red Light Therapy device is marketed as a skincare tool that harnesses LED technology to promote collagen production, reduce fine lines, and improve overall skin tone. It offers multiple light settings, including red light therapy, which is known for its potential anti-aging and healing benefits.
By Lori S.
The product took a while to ship and arrive. Red flag for me was it shipped from outside the United States. No real results after 2 weeks with the serum as well. A little disappointing but I am going to continue for another 2 weeks and see if anything improves.
By Michele N.