The facial sculptor only lasted about 7…
The facial sculptor only lasted about 7 weeks and the customer service would not replace it as it was outside of their 30 day window. Do not waste your money.
By Melanie & Karl S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
446 reviews
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We're a Health & Beauty brand specialising in the most technological, proven, ethical and advanced forms of skincare. We focus solely on quality and science-based facts to lead the way into the next wave of beauty and health products.
Luminesce (luminesceglow.com) has 446 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
446 approved reviews, newest moderated first
The facial sculptor only lasted about 7 weeks and the customer service would not replace it as it was outside of their 30 day window. Do not waste your money.
By Melanie & Karl S.
The unit itself is fine, but problem came from the unhelpful user's guide and lack of response from your customer service. I had/have a couple of really basic, simple questions, the answers to which I couldn't find anywhere on your website. And I have received no response to those questions when I submitted them via your Contact Us form. Very unhelpful.
By rachael
The device works good. Been using it now for a few weeks and have recently gotten compliments on my skin. Only downfall is that shipping takes weeks. Now 3-5 days like it says on the website
By Samantha P.
It doesn't work at all. No noticeable difference after using for several weeks. It stopped vibrating after the first few uses and I've received no response from the company regarding the issue.
By lW
I used the unit for about a month 2x a day as suggested and saw a slight improvement on my double chin. However, after little over a month the unit stopped working. It lights up but the vibration is not there. I reached out to customer service to ask if I can have it fixed or replaced because I wanted to use the unit to see if it works on my issue if I used for a long period of time. The only response I got was, they cannot help me because I bought the product a little over 30 days. Bad customer support! No help whatsoever!
By Maylene M.
It feels good but haven't seen a big difference yet.
By Elizabeth W.
It took a while to get it. I'm impressed.My skin is looking tighter, cheek bones and chin are becoming more defined. Double chin is disappearing!
By Terri S.
Worked for just more than 30days. Cant return it since they only have 30 day return policy. No troubleshooting or repairs offered and COMPLETELY IGNORED my messages.
By Enaj