Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,003 reviews
LumiMedsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lumimeds is a platform that links people looking for medication-based weight reduction treatment with board-certified doctors and nutritionists to assist them find the best treatment alternatives to achieve their goal. Our program is totally virtual, which means you may access our services from anywhere in the United States and will meet with our staff online.
LumiMeds (lumimeds.com) has 1,003 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,003 approved reviews, newest moderated first
The woman who helped me on the website was so helpful when I got stuck. She stayed with me til I was finished. Appreciated that.
By Michele
Response from LumiMeds· Jul 8, 2026
Thank you! We're so glad she stayed with you until everything was finished. That's exactly the kind of support we want to give. Thank you for trusting us, Michele! ✨
Customer service at LumiMeds is some of the best I have ever dealt with. Ever. I can’t say I haven’t had a few issues, I have, BUT, this team was absolutely amazing through all of them. They listen, they care, they very clearly describe how to troubleshoot, reply as quickly as possible, and truly see the problem through to the end, even when the issue isn’t on their end (ex: delayed shipping, which is a carrier issue, but they helped me understand the process if the delivery was late or didn’t show). I cannot say enough good things about the team at LumiMeds and I appreciate all of their help through the minor issues I’ve had. And even just today I had an issue I needed help with and Jay couldn’t have been more amazing, empathetic and helpful, seeing me through right to the positive end of it! THANK YOU.
By Ashley
Response from LumiMeds· Jul 4, 2026
Thank you so much for this thoughtful review! It means the world to us that even through a few bumps along the way, our team was able to listen, care, and see each issue through to the end. Jay will be so glad to hear he made today's experience a positive one. We'll be sure to share your kind words with the whole team. Thank you for trusting us, Ashley! ✨
Very informative and helpful service
By Rachel H.
Response from LumiMeds· Jul 4, 2026
Thank you! We're so glad our service was informative and helpful for you. Thank you for trusting us, Rachel! ✨
Hazel was wonderful, thank you!
By Anne
Response from LumiMeds· Jul 4, 2026
Thank you! We're so glad Hazel was wonderful to work with. We'll be sure to share your kind words with her. Thank you for trusting us, Anne!
Such a great team! Responsive to all questions and they are so helpful! Customer service is top tier! Don’t hesitate to choose lumi! They will not disappoint!
By Guy G.
Response from LumiMeds· Jul 4, 2026
Thank you so much! We're thrilled our team has been responsive and helpful, and we appreciate you recommending Lumi so highly. Thank you for trusting us! ✨
I spoke with Tim about an issue that I was having and he went more than beyond to straighten out my problem, and then gave me a call back. I really appreciate his services and would recommend this company Not only for the weight loss medicine that gets to you with in one to two days but for there customer service they really do care. Thanks Tim for your outstanding support. Jaki
By Jacqueline C.
Response from LumiMeds· Jul 4, 2026
Thank you so much for this! We're thrilled Tim went above and beyond to straighten things out and even followed up with a call back. That kind of care is exactly what we strive for, and we'll be sure to share your kind words with him. Thank you for trusting us, Jacqueline! ✨
So helpful and always responds within a few hours! Customer service and delivery are top notch.
By Tiffany B.
Response from LumiMeds· Jul 4, 2026
Thank you! We're so glad our quick responses, customer service, and delivery have been top notch for you. Thank you for trusting us, Tiffany! ✨
Do not buy from this company!! I only gave them 2 stars because they did not have a cancellation fee. I was on trizepetide for three months and I did not loose any weight or inches!!! They are selling water!!!! I tried to get a refund and they said no. I tried to get a hold of a pharmacist to ask about the efficacy of their products and no one responded!!! Please listen to me and do not use this company! Scammers!!!!
By samantha M.
Response from LumiMeds· Jul 4, 2026
Thank you for sharing this, and we're truly sorry your experience did not meet your expectations. We understand how discouraging it is to not see the results you were hoping for, and we take your concerns about efficacy very seriously. We're already coordinating with the pharmacy on your behalf, and a member of our care team will be reaching out to you directly.
