LumiMedsReviews of lumimeds.com

Company that was founded with bad business practices and is run with bad business practices; stay away, they are scam organization! Edit: They tried to take down my review, like I care, you have been warned.

I saw LumiMeds advertised for $75 per month for the injectable drug Tirzepatide. This price appeared to be the most reasonably one that I found so far. I submitted my uptake and I was ready to purchase when the displayed purchase price is $115 per month. I consider this false advertising, and yes, I removed myself from their website as I know that there are other companies that offer Tirzepatide pricing as low as $89 per month. If I could upload my screenshots, I would. But there does not seem to be a way to upload pics. 

⭐ 1/5 — Extremely Disappointing Experience and Poor Customer Service I was initially happy with Lumimeds because the treatment worked well for me successfully. Unfortunately, my experience changed dramatically when i decided to request a refill to continue my treatment. During that period, my medication was being supplied through a different compounding pharmacy than the one associated with my earlier successful treatment. At the same time, my progress completely stopped for three consecutive months — despite my dosage being increased and despite maintaining the same lifestyle habits that had previously worked for me. I contacted Lumimeds because I believed this deserved to be taken seriously. I initially asked for a complimentary dose adjustment rather than immediately demanding my money back. Instead of trying to find a reasonable solution, I received responses explaining that weight-loss plateaus can happen and was repeatedly offered a provider review. When I raised my concern about the change in compounding pharmacy and ultimately requested a refund for the three months in dispute, Lumimeds refused, citing its policy that medication already dispensed, delivered, and used cannot be refunded. What disappointed me most was the customer service. I had been a satisfied customer and was willing to continue treatment with them. Instead of trying to preserve that relationship or find some reasonable compromise, they maintained an inflexible position until I canceled my subscription. They later told me that medication from their partner compounding pharmacies undergoes third-party analytical testing for purity, potency, and sterility. However, that statement did not resolve my complaint about my actual experience or my request for a refund. I can only review a company based on how it treated me when something went wrong. In my experience, Lumimeds was responsive while explaining why they would not help, but unwilling to provide the resolution I was requesting. I was once a satisfied customer. After the way this complaint was handled, I will not use Lumimeds again and cannot recommend them based on my experience.

This company has no customer support agents that actually want to help you. Do not trust this company's subscription model. I got an automated renewal charge less then 24 hours after it processed. I immediately messaged and called customer support the exact same day to cancel the order. Even though they successfully stopped the order that was forced on me. They refuse to give me my full refund. The only choices I was given was to lose a MASSIVE $100 for a partial refund and get absolutely no product or get a store credit that will never be used. Even though they’ve done absolutely nothing to receive the money. No physician reviewed it, no pharmacy compounded it, and absolutely nothing shipped. They don’t care medically if there was a bad reaction. They don’t care that I finished paying my the first order despite not using it. I spoke to their “retention” agent named Hannah that absolutely did not care about my issue. Instead, they try to trap me with the only two disgusting options. Hannah showed no empathy and repeated the same thing over and over to get the call done with. Their business practices are designed to hold your money hostage. They don’t notify you of the renewal on purpose. That way they can trap you by preventing you from canceling, what they consider to be “on time”. All the one star reviews that I’ve seen all are similar experiences. You would think they would change their practice if everyone is upset due to the same issue. I also see that most of those reviews are responded to by LumiMed “promising” they are going to reach out to “make it right”. I bet you they only reach out to give them the same 2 atrocious options. Save yourself the headache and go with a company that has honest billing practices.

Please do not under any circumstances use this site!!! These people have never filled a prescription for me and have held onto my money since February without a refund. It's now July! They also take HSA funds and violate the IRS code since payment cannot be in advance of services rendered. I feel as though I was scammed out of my money. Don't do it. I've lost $400 with this company with no medication. These other reviews must be paid reviews or something.

I switched from semaglutide with a different company that worked well for me to tirzepatide with Lumi as I wanted faster results and the price was good. By the 2nd week I knew I had made a mistake. I don't know what formulation they sent me but it is doing less than nothing for me and I've gained back the weight I lost before the switch. For all I know I could be injecting B12 and nothing else. You get what you pay for. Beware.

Do not trust this company's subscription model. I moved out of the country and caught an automated renewal charge a mere 3 hours after it processed. I immediately called customer support and emailed them on the exact same day to cancel the order. Even though they successfully placed a fulfillment stop on the package—meaning no physician reviewed it, no pharmacy compounded it, and absolutely nothing shipped—they are refusing to give me a full refund. Instead, they try to trap you with two unacceptable options: either take a full store credit (completely useless if you are traveling or no longer need the medication) or take a partial refund where they pocket a massive $100 "administrative cancellation fee" for a few hours of an automated charge sitting in their system. They use polite language in emails to sound reasonable, but their actual business practices are predatory and designed to hold your money hostage. If you cancel an order the exact same day it auto-renews before anything happens clinically, you should get your money back. I am currently disputing this with my bank and filing complaints with the BBB and FTC. Save yourself the headache and go with a company that has honest billing practices.

After several mistakes I appreciate jay helping to get things fixed for me. But I had four appointments before a doctor showed up that was able to practice in wv...two of the appointments no one showed up....and my first shipment had no medicine in it...the second shipment and 4th visit was successful....all on all it was very unacceptable for $399. I will not be using lumi meds again.