LumiMedsReviews of lumimeds.com

Tim was great and super helpful all the times I called!

I was getting different emails about the product and the price. I called. and spoke to a Tim and he was very informative. Explained everything to me and that they were having an issue with their system, but it is being corrected and I will be getting what I ordered. He helped me out a great deal and explained everything and went over . Everything in detail about my order so it made me feel a lot better and I want to thank him very much for the information.

Tim was so helpful and confident. He first of all assured me that he would be able to solve my problem, which he did with ease. He was very patient with me and took the time to help me get it done. Tim knew exactly what he was doing. He kept me calm and explained to me what was going on. And why. He is an excellent customer service representative. I give him 5 stars and would buy him dinner if I could. Please give Tim a raise or a bonus. Thank you.

I started an account one month ago for GLP-1 meds. I paid $499 for 2 months - 1 time charge. I had an expectation of someone reaching out to me to set up a Telehealth appt to help me with my prescription. A couple days after I paid, no one reached out to me, so I signed in and checked my online communication portal. Nothing. I did not understand what dosage I was supposed to order so I sent a message through the portal. They responded by telling me to call them and they would help me out. The first time I called I was on hold for 10 min then got forwarded to a voicemail. I left a detailed message. No one called me back. I got busy with life and called back a few days later. I left a voicemail. I then decided to schedule a Telehealth appt so that I could ask questions. I eagerly awaited for the day of my Telehealth appt and the very day of the appt., Lumimeds called me to let me know that they will be CANCELING my Telehealth appt because I already have an account set up. I told them my issue and that I needed help understanding what dosage to order etc. the person on the phone told me to send a message via the online portal. I told them that the online portal people told me to call them. the person on the phone asked me to please be patient. they have a of people to respond to. It's now been over a month. I have not received any communication AT ALL. no email or anything. I decided to sign into my online portal today and see that they charged me another $499 today! I did not pay for a subscription. I thought I was paying $499 for 2 months of Tirzepitide; that I have not yet received. I WANT A REFUND. DO NOT TRUST THIS COMPANY AT ALL. I send a message to the portal with all the details and asked for a refund. Now I wait. UPDATE: after a very frustrating experience, they have given me a refund. I hope that they fix their customer service system so that future patients do not have to go through this headache.

Extremely helpful, great customer service and very fast. Tim was the employee who helped me. He was able to answer all of my questions and very helpful.

Tim helped me through the processing stage when I faced difficulties. He was very responsive and patient with all my questions and concerns. I would highly recommend this company and their customer support team

Excellent service by Tim helping me as the new portal system went into effect today. This is after I had purchased two Olympia vials earlier in the week with one vial no longer able to be filled due to approaching BUD. Tim navigated this change in process with patience and competence. Thank you!

I just had the best experience over the phone with Tim my consultant. He walked me through all the steps and was very helpful and knowledgeable. Five stars!!!!!