Love this site and the games
Love this site and the games, very nice and very informative customer support, Marley went above and beyond to make sure my issue was taken care of. Thank you
By Oliviagrace
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
207 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Play, win, and enjoy the thrill at LuckyOne, the social casino everyone can join. No purchase necessary, and fun is guaranteed every day.
LuckyOne.us (luckyone.us) has 207 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
207 approved reviews, newest moderated first
Love this site and the games, very nice and very informative customer support, Marley went above and beyond to make sure my issue was taken care of. Thank you
By Oliviagrace
Lara helped me so much with my verification process. Awesome platform!
By Anthony B.
I just have to say… I am beyond impressed with the platform and the amazing customer service. Lara went above and beyond to help with my KYC verification. She fixed the issue immediately and allowed me to play. I am also amazed at how fast the redemptions are. They are literally instant… my very first one was in my account in less than 5 minutes. I play a lot of these social casino sites, but I have to say this one has blown me away. Thanks Lara for the great customer service and thanks LuckyOne.us for a great user experience.
By James W.
Great customer service! I was having trouble with the kyc verification so i messaged support and they fixed it right away. Great service!
By Justin L.
Marley took care of my DOB verification issue with ease.
By customer
They have wonderful customer service. She help my with my redeem and documents needed.
By Alma R.
Great customer service! Lana was very helpful and patient while I figured out my KYC! Every seems great so far and Zero issues!
By William H.
my experience was amazing all thanks to RIA she was great an very patient.more like her would make things alot smoother.
By Tiffany B.