Stay away bad support
I searched for 2 weeks for assets for my project. I couldn't find any I liked. I contacted support for a refund and they were un willing to give refund.
By Big B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
73 reviews
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LottieFiles takes away the complexity from motion design. It lets you create, edit, test, collaborate and ship a Lottie in the easiest way possible. Trusted by 8 million+ designers & developers from over 275,000 companies worldwide.
LottieFiles (lottiefiles.com) has 73 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
73 approved reviews, newest moderated first
I searched for 2 weeks for assets for my project. I couldn't find any I liked. I contacted support for a refund and they were un willing to give refund.
By Big B.
As a newcomer to Lottie, Lottiefiles helped make it easy for my company to convert our animations to the Lottie format and compress them. The compression feature was sometimes hit or miss, but otherwise we enjoyed being able to preview, save and export our animations with Lottiefiles.
By Landon
Lottie files is a great project that enrich the use of animations on the web and rises the standard level. I'm very excited in advancing my skills in making Lottie animations. They are highly optimized for the web and so far the best option. Also, their support is very helpful and willing to fix any reported problem in the shortest possible time. Thank you for your service and keep up the good work.
By Tatjana T.
Relatively new to Lottie, but the tool is easy to use & customer support made life easy. Most tools make the requests I made hard to conduct, but Lay @ Lottie took it head on and made it happen!
By Yago
I really enjoyed the animated image. It brought my presentation to life, capturing attention effectively and adding a touch of humor.
By 시리_시리_
Simple and easy tool to enhance work!
By Ravid A.
Lottie files is fantastic. We worked with a client who had enormous video animations on their site. We worked with an animator and used lottie files to recreate them in an optimal and high performing format. Their test scores went from an 'F' (many mbs) on GTMetrix to an 'A'. Lottie files made the conversion of vector format animations to web optimized lottie files easy and efficient without the need for technical expertise. They were also accomodating and helpful with a billing issue that was my fault. Thanks!
By John C.
Love the free account provided by Lottiefiles, it allows me to explore more about lottie animation as a beginner. There are so much to play with! Thanks.
By Chris