Received delivery and phone was in…
Received delivery and phone was in pretty Pristine condition. Completely satisfied with order. Definitely recommend them.
By Angelica W.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
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356 reviews
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Loop Mobile is a premier destination for refurbished Apple products and accessories, offering a wide array of iPhones, MacBooks, iPads, Apple Watches, and others.Our commitment to quality is evident in the rigorous 75-point check, ensuring each device is fully functional. Customers can enjoy substantial savings with discounts up to 70%, coupled with the assurance of a 12-month warranty.Loop Mobile's eco-friendly approach is notable, contributing to reduced e-waste and carbon emissions.We aim to deliver great customer service, and a simplified grading system for their devices, making shopping for refurbished tech both affordable and reliable.For more detailed information, please visit our website at https://loop-mobile.com
Loop Mobile (loop-mobile.com) has 356 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
356 approved reviews, newest moderated first
Received delivery and phone was in pretty Pristine condition. Completely satisfied with order. Definitely recommend them.
By Angelica W.
Purchased an iPhone 12 in super good condition. Delivery was fast and on time. The phone works great, no scratches at all. Works like a brand new phone. Thank you Loop Mobile for providing a great phone at a great price! Will definitely shop with you again in the future!
By Kl
Great service, everything perfect 🤩
By luc B.
Good buy at a great price. Product was as advertised. Shipping was quick and easy.
By Roberto V.
Great value and good shipping time. It came two days sooner than expected. The product is great and it works well, even though it is refurbished.
By Katelyn B.
UPDATE: I was finally able to reach someone via this email address - info [at] loopmobile.us - and get a return sorted out. About a week after shipping the return, I got confirmation of my refund. I guess I'd just say shop at your own risk here, and know that the customer service phone line is kind of a dead end. Will recommend Computer Overhauls again as a good and reputable small business with quick shipping and good service. -- Ordered a MacBook Air from Loop Mobile. After reading a handful of negative reviews about customer service, I figured the majority were positive and the price was right. It arrived in about 3 days, and when I opened it, not only was it packaged very loosely, it was not the computer I ordered. I immediately called the customer service line but countless attempts at different times of day have been answered by an automated "There are no agents available to take your call" message, and my email has gone unanswered for several days now. Luckily I did a payment plan, so only a portion of the cost is lost so far, but 3 additional payments are due to be drafted from my account for a computer I didn't order and don't want. I'm trying to return the one that was mistakenly delivered and just cancel my order for a refund, if someone will respond to me. For other customers, I'd recommend Backmarket (though they sell through there too, that's where I initially found them but prices were cheaper to order directly through the site) or Computer Overhauls instead.
By Felicia
Response from Loop Mobile· Jul 27, 2022
Our apologies for what you experienced with receiving the wrong device and glad that we were able to turn this around for you to your satisfaction. We aim to satisfy each and every one of our customers. Regards Loop Mobile Team
Ordered in good condition was really nice little to no scratches works perfectly
By Miles W.
Will definitely buy from loop mobile again. Package was shipped right away and arrived in 2 days
By ivkoni