Very happy with Lola
Great and smooth booking experience! You should have an app that works in Latinamerica
By Jorge
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
214 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Lola.com makes Agile Travel Management real by providing a super simple way to manage, book and report on business travel, saving employers and travelers time and money. Lola.com uses machine learning and 24/7 support to help travelers easily book trips, while empowering managers to create policies, view budgets and expenditures, and monitor their globetrotting team efficiently. Based in Boston, the company was founded in 2015 by Paul English, co-founder of the travel booking site KAYAK, and is led by CEO Mike Volpe, previously CMO at HubSpot.
Lola.com (lola.com) has 214 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
214 approved reviews, newest moderated first
Great and smooth booking experience! You should have an app that works in Latinamerica
By Jorge
I had no problems using Lola
By John
Many of your rates are higher than if I booked directly through the hotel or airline.
By LAQUINTA
The customer service and accuracy MAKES this work. The response time for chats is critical and I love never having to wait. My issues are solved with chat agents. Love it. If I ever do have a problem or request, it is solved and my expectations are met. Perfect for business use.
By Michelle
Web application is a good experience for the most part. The Android app is not great - some navigation paths are dead ends that require an app restart to recover from.
By Tom
I can say nothing but good about your system and the people behind it. So simple to use!
By Rita
Always so helpful and easy to use!
By Sherri
The company endorses the use of Lola, but I have too many problems with the tool to use it myself. It's more efficient and cost-effective to book directly and then I have no surprises.
By ROBERT
Response from Lola.com· Jan 16, 2020
Hi Robert, Thanks for taking the time to send this feedback along. We're constantly updating our inventory and working with our partners to provide the best rates possible. We have added thousands of hotels with discounted rates in the past few months with more to come soon. If you have any additional questions or would like to connect, please don't hesitate to reach out to us at [email protected]!