The UPS StoreReviews of locations.theupsstore.com

I usually go to two different UPS Stores in Chula Vista, California. The first one is at 1454 Melrose Ave, 91911. The staff there are always friendly and helpful, especially with my Amazon drop-offs, and I sometimes ship packages using a UPS label. I have never had any problems at this location. The other UPS Store I visit is on Olympic Parkway. It’s not my favorite because it’s often crowded, but they do have a kiosk to help reduce wait times, and the associates are helpful, especially if you approach them humanely, not arrogantly. Overall, I would give the Olympic Parkway store 4 stars and the Melrose Ave store 5 stars, since I’ve been using them for almost 5.5 years.

Do not pick up phones at all. Did not scan and email aposilled document even when told specifically to do so. Dee Jay the Notary there is useless. No one should use them

BE FOREWARNED!!! This particular UPS store, 740 NE 3rd St. Suite #3, next to Safeway at Franklin, without informing customers upfront, charges a ~$3.00 "service fee" for everything an employee does! Know before you go!!! The story....Asking for their assistance in a polite and friendly manner (as I do with all (service) people), I had asked for a photocopy of one simple page. When returning with my copy + original, the clerk asked for $3.18. Maintaining my cool, I said "What?! For printing a single page??!" She explained, "Every process requires an upfront service fee of $2.99. Printing is charged at $.19/page after that." [that action, which I usually do at other UPS stores, took a max of 45 seconds for the employee to do] The manager stepped in to explain a bit curtly, that "every store is independently owned and sets their own policies." In over 15 years and many cities, I have never experienced this service fee and curt managerial behavior in any other UPS store! (In fact, I have found them to be exceptionally friendly, helpful, and accommodating!) Apparently this store can get away with this greedy and disrespectful behavior because customers think there is no other option nearby. I cannot stress enough...."Customers do not accept their actions! Go elsewhere where you are not taken advantage of!" Epilogue to my story: The clerk was timid throughout the situation. And when I later looked at my bill, she had not charged me for the copying (only the service fee). She was understanding and compassionate. I hope she finds another job soon and leaves that toxic place. As I turned to leave, I told the manager, "With that policy, I will never return." I highly recommend you stay away also!

I ordered a package from Rockville and that package was supposed to get ordered to my house and I’ve always ordered stuff and it’s always came. You know it’s always came to my residence and I have trouble now with my package and I call UPS to change my address and they refuse to help me, they refuse to even help me or do anything. They told me to contact the seller to have them do UPS’s job then I called the seller then the seller told me that they cannot do anything that UPS typically always does this because they are lazy worthless and doesn’t even wanna do their job why are they even hired in the first place if they don’t want to do their job and they’re not respectful people and you’re getting this kind of experience why are they still a company and then I call him back and then they are disrespectful whenever I asked for the manager and told me that there was no manager and hung up the phone and now they’re refusing to answer my calls I want something done about this right now cause this is BS ain’t nobody should have to go through this if they order something if you know that this place is bunked and it’s and it’s they’re not doing their job put this place out of out of business or do something cause this ain’t this ain’t right ripping people off and treating them like that messed up what is wrong with people I heavily do not recommend anyone to use UPS

am writing to formally express my concern regarding a very negative experience I had at your store on March 29, 2026. I visited the location to drop off a shipment and encountered what I would describe as some of the poorest customer service I have experienced. Upon entering, the employee did not greet any customers. Instead, her first words were, “Do you have a shipping label?” Her tone and demeanor made it seem as though customers were an inconvenience. I witnessed her speak so rudely to another customer that the individual ultimately left without completing her shipment. In my situation, although Amazon initially provided a label, my order had been shipped in two packages, requiring a second label. While I understand that this may be standard policy, the explanation was delivered in a rude and dismissive manner. There is a professional and respectful way to communicate procedures to customers, which was clearly lacking. Additionally, I was instructed—rather forcefully—to lift my package onto the counter myself. While I understand there may be limitations or policies regarding lifting, the request was delivered in a demanding and unprofessional way. After stepping out to resolve the labeling issue with Amazon, I returned to the store and overheard the employee speaking negatively about customers to an off-duty employee in the back, as well as referencing the earlier customer who had left. This behavior was inappropriate and unprofessional. Once I obtained the additional label and paid the required fee for printing, I was then instructed to carry my packages to the back area myself, in front of several other customers who appeared equally uncomfortable with the situation. When I raised a concern about potential injury and asked why the off-duty employee could not assist, I was told, “He’s off work.” Overall, the experience gave the impression of a business operating without basic customer service standards. Customers should not feel disrespected, dismissed, or unsafe when conducting routine transactions. I hope this matter is addressed to ensure future customers are treated with the professionalism and respect they deserve.

Subject: Unprofessional Management and Hostile Environment at Store #4052 I am writing to express my extreme disappointment with the service I received today from Store Manager Christa Lea Minnich and her staff. What should have been a routine transaction—four Amazon returns and a Second Day Air shipment—devolved into a completely unprofessional and hostile encounter. From the start, the manager was visibly frustrated and voiced her personal dislike for how my return QR codes were saved. Rather than assisting me with packaging options for the three rings I was returning, she became combative, stating that each label required its own package but refusing to offer or sell me the necessary materials. Instead, she escalated the situation by ripping up my printed shipping labels in front of me. The situation worsened when a staff member (a woman in blue glasses) began making derogatory and unprofessional comments toward me. Despite my attempts to remain calm and complete my $63.03 shipping transaction, the staff continued to make provocative remarks, even suggesting they "didn't have room" for my paid overnight envelope. While Ms. Minnich offered a brief apology at the end of the transaction, the overall culture of bullying and the lack of basic problem-solving skills at this location are unacceptable. I am reporting this to UPS Corporate and Amazon, as no customer should be treated with such open hostility for simply requesting standard services.

Package didn't arrive when stated . Crappy company 😞

First they could not deliver package because address was printed wrong on the label. Then they did not deliver after correcting address at the rescheduled time. They will not allow me to pick up my package locally. Very frustrating and I’m not expecting my package to be delivered, ever.