The UPS StoreReviews of locations.theupsstore.com

I have been using the UPS Store at 1517 N WIlmot in Tucson since 1998 when it was Mailboxes Etc. Eric and Michelle owned the franchise. The UPS Store franchise group told Eric and Michelle that they had to do a renovation that would cost in excess of 100,000 and that they would have to do it ahead of what was contracted. The franchise group shuttered their store with zero notice, zeroing out the business they'd spent 10 years building. I hope that the franchise group gets sued. I had 3 packages inbound and two of them have been returned to the senders. Many other small businesses have also been impacted. I had to make more than 10 emergency address changes and I don't know what mail I have that has gone missing.

am extremely disappointed and frustrated with my experience at this UPS Store and, equally concerning, with the response I received after contacting UPS Customer Service. I took the time to report what happened because I believed UPS would take a customer complaint seriously, investigate the situation, and hold the appropriate person accountable. Instead, I was told that the most that would potentially happen to the manager was “coaching.” That response is completely unacceptable to me. When a customer takes the time to contact Customer Service about the conduct of a manager, the complaint should not simply be brushed aside as something that can be handled with a conversation or coaching session. At a minimum, the situation should be properly investigated, documented, and addressed based on what actually occurred. What is especially frustrating is that I contacted Customer Service specifically because I expected someone outside the store to take an objective look at the situation. Instead, I left the conversation feeling as though my complaint had been minimized and that there was little meaningful accountability. UPS needs to understand that customers deserve to be treated with professionalism and respect. A manager represents the UPS Store and the UPS brand. When a customer has a serious complaint about how they were treated, it should matter. Customers should not have to wonder whether complaining will accomplish anything. I am publicly posting this review because my experience with Customer Service left me with no confidence that my complaint was being taken seriously. I want this matter brought to the attention of someone in higher management who is willing to actually review what happened, rather than simply telling me that the manager may receive “coaching.” I am asking UPS to review the original complaint, review how it was handled by Customer Service, and determine whether the response I received was appropriate. I am not asking for special treatment. I am asking for accountability, professionalism, and respect. I hope someone with the authority to address this properly sees this review and takes the time to investigate what happened. Customers should not have to publicly complain before their concerns are taken seriously

Reggie at the UPS drop off location on 8877 N. 107th Ave. Suite 302 is super. He is always very helpful and very nice.

Smooth and finest kind.

I visited the UPS store #4707 in Canton, MI as I needed a copy of my drop off package receipt from a couple of weeks earlier. I was greeted by a very nice gentleman named Jeff. I explained my issue to Jeff and he searched his computer, page by page until he found the information that I needed. There was another customer waiting and I felt bad about holding this customer up but they were very kind and understanding as well. This employee went above and beyond to find my tracking number to ensure that I was a satisfied customer. My thanks to him for his professionalism, patience and kindness.

STAY AWAY! I took a UPS envelope there, had a UPS employee print and affix a UPS label to the UPS envelope, paid UPS to ship it 2-day, got a UPS tracking number and a UPS receipt and to this day UPS says that they DO NOT HAVE THE PACKAGE. If you ship ANYTHING do not go to this store under ANY circumstances.

We have a new UPS store location that is now my go to!! The staff at the Franklin, NJ store are so friendly and helpful. The last time I went in for an Amazon return, I was helped immediately and done in a flash, although we all paused to dance to the song YMCA that they had on in the store.

When the original owner and his daughters ran this location it was great. Now the grandkids are I knowledgeable, rude and disrespectful to lifelong customers. I will never do business with you.