Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
130 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offers a variety of packaging and mailing services.
The UPS Store (locations.theupsstore.com) has 130 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
130 approved reviews, newest moderated first
Went to the UPS store at 13720 Old St Augustine Rd. Jax. Fla. 32258 to get a quote for shipping items. The young man named Youssef was beyond helpful. From helping us unload our packages to providing us with quotes he went above and beyond customer service.
By Susan K.
I took 2 open packages (shipping bags) to a local store in Eastvale, CA for a return to QVC. I had a QR code for the return. I was shocked when the clerk told me there would be $4 charge for EACH package to tape them closed. That never happened before yesterday! I was also told if I needed a 3rd plastic bag, the charge would be $8! These charges are seriously ridiculous! I figured it cost me about $1 an inch and 3 seconds of her time. I'm sorry, but this is just sheer greed as far as I'm concerned!
By Sheila T.
I left this store feeling completely humiliated. The woman behind the counter was unbelievably rude and talked to me like I was stupid just for asking a basic question. Zero patience, zero professionalism. I’ve never had an experience this bad at any UPS location. What’s worse is suddenly a bunch of 5-star reviews started popping up? Feels like they’re trying to bury real customer experiences. Yikes.
By Elena B.
Unfortunately the staff are rude and incompetent. We will be heading to East Lake in order to avoid this mess.
By Kim F.
Never use this store if you want anything notarized. A simple normal document to notarize my signature nothing unusual. The girl who called me mommy said she was uncomfortable notarizing it. I asked her why she was uncomfortable notarizing it and she said she did not have to tell me. Very weird. I don't normally use this location but I made the mistake of stopping in again.
By Old Wheel R.
I filed my claim and I received an email telling me that my claim was denied. I purchased 600.00 worth of insurance. I'm sure that's why they denied the claim. My next step is a lawsuit.
By Wendall S.
Outstanding customer service, as always ~
By Barbara
Could not find my address was their explanation. Mine is I don't live in Houston where they were trying to deliver. Then it was "we need an apartment number" but I live in a house, clearly marked. I stayed on the phone with a woman I could just barely understand for a good 40 minutes to be told someone would call me within 21 hours. Couldn't find their ...
By Mary
