The Lobsters arrived on time and very…
The Lobsters arrived on time and very much alive. They were delicious!
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
711 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Lobster Trap is headquartered on Cape Cod, Massachusetts with additional facilities in Machiasport, Addison and Steuben, Maine. We ship fresh live lobsters overnight to customers nationwide.
Lobsters Online (lobsters-online.com) has 711 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
711 approved reviews, newest moderated first
The Lobsters arrived on time and very much alive. They were delicious!
By customer
Lobster claws were broken off :(
By AC
The was a wonderful experience. My order was taken very efficiently and kindly, my friend was thrilled with all the food. She’s freezing some of it. My only suggestion is …. You have to lower your minimum for single people. It’s a lot of food to get to the $100.00 minimum. All your other orders for 4,6 or 8 people is easy, but not when you’re buying for a widow even a 2 lb lobster still needed lots of other food to get to $100.00 . I think $60-$75 would be good for a smaller order. Thankz
By customer K.
Order wasn't processed correctly. I ordered at 11am paid extra for next day delivery l got a text back at 2:30pm saying it didn't go through and the order processed after 2pm was not available for next day delivery. It was never delivered it was a birthday gift and anticlimactic at that point so I canceled it.
By Mark
Response from Lobsters Online· Oct 21, 2021
Hi Mark, Thank you for your feedback and we apologize for the confusion. Our records indicate that the transaction wasn't completed in time for our 2:30PM cut-off for next day delivery. We maintain a daily cut-off time for next day delivery in order to guarantee freshness upon delivery of our products, since they are perishable. We're working to streamline our processes so that we can ensure our customers always have a chance to order in time for our daily shipment. If you have any other questions or feedback about our shipping and delivery process, we'd love to hear it — just send us a note at [email protected]. We'd love a chance to win your business again. Thanks! The Lobsters-Online.com Customer Service Team
Prompt delivery. Great quality. My family members were very happy with their birthday gifts
By customer
A COUPLE MONTHS AGO I ORDERED 3 LOBSTERS TAILS FROM LOBSTER TRAP ( I BELIEVE THEY WERE 20 OZ ) AND YES THEY WERE HUGE ! ALL 3 OF THEM ! ABOUT A MONTH AGO I ORDERED 2 ( SAME WEIGHT ) WELL 1 OF THEM WAS ALMOST THE SAME AS THE 1ST TIME ( A NOTCH SMALLER ) BUT THE OTHER ONE WAS NOWHERE NEAR ...IM GOING TO GIVE THESE GUYS 1 MORE CHANCE TO IMPRESS ME FOR MY BIRTHDAY NEXT MONTH AND KEEP YOU POSTED ! ( AND PLEASE EXCUSE MY "CAPS" MY CELL'S KEYBOARD ITS SCREWED ) ...
By ERIK C.
Loved the lobsters. We will buy again soon!!
By customer
This was the best Lobster meat I have ever purchased!! My company I had over for dinner couldn’t believe how delicious it was!! Thank you !! The best!!👍
By Sue T.