KindredReviews of livekindred.com

Easy to use app and great business.

As someone who travels often with a cat at home, I’m very grateful to have Kindred as an affordable way to see the world while a fellow member who also owns cats is taking care of my sweet boy and home. Kindred prides itself on being a private network of people who respect each other’s homes and guidelines. My most recent experience of staying in another member’s home in London for 2 weeks was wonderful, but my first experience hosting someone in my NYC home unfortunately was not. The Kindred member (who had previously been a host and guest) did not follow the guidelines of cleaning my cat’s litter box each day, which was evident from the state of it and my home after I retuned just hours after he checked out. One week prior to his stay, we FaceTimed and I emphasized how important it was to clean the litter box so there would be no accidents. I assumed this would be a simple guideline since he claimed to own 2 cats. You can imagine how shocked I was when I came home to find a filthy litter box that hadn’t been cleaned in days, and muddy paw prints from the litter box all over my apartment because my cat relieved himself on the floors and bathroom mat (which had to be discarded). Appliances and cookware were left all over the counters and there was moldy rotten food in the sink. I do not believe this is the norm for Kindred members and I believe I was just unlucky. I reached out to Kindred immediately and implored them to remove this guest from the network since this goes against the very principles that the platform advertises. Kindred did not respond or provide a resolution as urgently as I would have hoped and I’m not sure if that member is still allowed to use the platform. I requested a free check-out cleaning but over a week passed before I heard back so I had to clean the apartment myself. My NYC cleanings are very expensive so hiring a check-out cleaning myself would have exceeded the amount that Kindred reimburses. Despite this negative first experience, I do continue to use the platform and have become more diligent about who I choose to stay in my home. Overall I do think Kindred can improve their customer service experience and provide more transparency in how they respond to members who do not follow platform guidelines. I do still recommend Kindred for frequent travelers. My main suggestion for members is to have very clear guidelines for your guests and to do your due diligence in vetting who is staying in your home.

Per il momento ho solo ospitato degli utenti a casa mia. Loro si sono comportati bene, ma il servizio Kindred è stato terribilmente scadente. Prima della pulizia pre checkin ospiti, si è presentato un ragazzo lamentandosi perchè non riusciva ad entrare in casa nonostante fosse alla porta sbagliata, e mentre era in casa non mi ha spiegato chi era, ma era sgodevole e presuntuoso (non era delle pulizie come immaginavo, ma faceva foto alla casa prima delle pulizie). La cosa peggiore però è stata la pulizia finale prima del mio ritorno, che fortunatamente era solo il giorno dopo. I pavimenti tutti appiccicosi, il bagno con degli aloni come se avessero pulito con acqua e sapone mani, ma senza risciacquare, e una puzza di muffa incredibile in bagno perchè hanno lasciato tutto chiuso prima che si asciugasse. I sanitari non puliti bene, con peli pubici o sicuramente non miei, e la doccia appannata anche quella pulita sicuramente non da un professionista. Quando ho comunicato la situazione all'assistenza Kindred, loro hanno ritenuto che non avessi diritto neanche ad un rimborso per poter rifare le pulizie in autonomia con un addetto di fiducia, ma che il loro servizio fosse stato svolto adeguatamente. Vorrei poter allegare foto ma Trustpilot non lo permette. Sono molto delusa perchè tutti ne parlano bene, e perchè dopo aver dato casa mia senza percepire 1€ mi aspettavo quantomeno che Kindred fosse in grado di svolgere il proprio lavoro adeguatamente.

Absolutely love Kindred - have stayed as guest and hosted multiple times and have always had an amazing experience - highly recommend

Incredible!

Kindred makes the house sharing concept seamless and trustworthy. I’ve hosted twice and both guests were respectful, responsive and gracious. Since Kindred arranges for cleaners before and after, my place is usually even cleaner than when I left.

Very reliable service with very responsive and proactive support team

Very disappointed with Kindred’s response to a significant security issue we had after hosting. The cleaning company they contracted left a door wide open , not just unlocked but wide open, and did not set our alarm. This was discovered 2 days later by a friend checking on things for us as we had not returned home. The response to this was a sorry and a token credit to our account. After advising that this was not good enough they acknowledged the significance of the issue and then increased the coupon by another small amount. If you use this service do not trust that Kindred will contract trustworthy cleaners and they certainly will not make appropriate amends when they have been responsible for significant security breaches to your home.