LiveHelpNowReviews of livehelpnow.net

We offer excellent customer service, outstanding beautiful selection of Oriental hand made silk and woollen rugs.

I find that, as an admin of the Chat experience, I have to buy an extra "seat or license" in order to get in and configure and see reports without kicking the Operator out of his/her session. An extra expense that is hard to justify in a small enterprise. Apart from this, I like everything that I have seen including the now usual emailing of the chat script.

I had to ask a simple question and I used live Chat. Great! In the 6 hours since I've been asked to fill out three surveys regarding my experience. I want my experience to end! Leave me alone! You took a good experience and made it bad! You are like psycho exes who keep asking why I broke up with you and asking the same thing 20 different ways. Stop the madness!

In this day and age it is very rare to experience good to excellent customer service. Live Help provides excellent customer service.

My organisation uses the live chat software, it is easy to set up and very user-friendly without requiring you to have an in-depth technical understanding. When I have needed to contact LHN! I have found them to be easy to get hold of and very efficient in answering my query.

We've been using LiveHelpNow for about 3 years for the ticketing process, handling about 15000 tickets annually through the tool. The ease of use and reliability of the platform is admirable--there have only been a small number of downtimes, and in all cases LiveHelpNow was right on top of it. My only reservation is in having only one standard ticket form per account. I've raised this issue a couple times with LiveHelpNow and was always told that "someone would look into it," but there's still only one ticket template in the tool per account. Many businesses require different ticketing options for different types of requests, so it would be nice to have a choice of two or three different ticketing templates that our submitters could use. I know there's email-to-ticket functionality, but that's not as robust as having a ticket form in the tool with all the fields and categories we need.

We've been using LiveHelpNow for several years on our websites. It couldn't be easier to set up—but there are tons of cool features including: - Analytics - Mobile chat - Translation (really great for chatting with people from other countries!) ...among many other useful features. We tested 2-3 different live chat systems before settling on LiveHelpNow due to the better features. Other chat systems we tried fell short of our needs. The Mobile Chat is probably the biggest key feature I could recommend—it's a great way to ensure that the chat shows as "online" even if an operator is not physically logged into a computer. You can schedule it to be on/off for a set time each day of the week so that you can simply answer chats on your smartphone as they come in, without having to be sitting at a workstation. The only negative thing I can think of is that on Windows PCs (Windows 8 and prior), the LiveHelpNow Alerter desktop software uses Internet Explorer. I use a Mac, now, and it's so much better and faster with Safari. I imagine there are some technical reasons why it uses Internet Explorer and I have no idea how it works on Windows 10+ systems—though I would guess that it works better. You can, of course, use any browser to log into LiveHelpNow's website and chat from there. I just wanted to point out that minor issue/annoyance with the Alerter software for Windows. Other than that, it works great! Lastly, I should say that the Support from LiveHelpNow is pretty great, as well. I haven't had the need to contact support many times—but the few times I have, I've never waited long and they've always been knowledgeable and able to quickly help me with whatever my issue is. So, if you're looking for a live chat software to implement on your website, give LiveHelpNow a shot—chances are, you won't need to try another one. Disclaimer: There was/is no incentive for me to write this review. I was simply asked to write an honest review after my last contact with LiveHelpNow. So, that's what this is—take it or leave it! :)

Only been using the product for a couple weeks, but satisfied so far. The support team has been fantastic and I feel like the user interface of the application is fairly intuitive.