Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
43 reviews
LiveHelpNowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveHelpNow is a powerful, all-in-one customer engagement platform that helps businesses deliver faster, smarter, and more personalized support across every channel. From live chat and SMS to email and ticketing, LiveHelpNow brings all customer conversations into one unified workspace so teams can respond quickly and efficiently.With built-in automation, conversational AI, and robust reporting tools, LiveHelpNow helps reduce response times, improve agent productivity, and create more meaningful customer interactions. Whether handling real-time conversations or managing high volumes of inquiries, LiveHelpNow gives your team the tools to stay organized, responsive, and focused on delivering a better customer experience.
LiveHelpNow (livehelpnow.net) has 43 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 3 reviews with 1 star · Clear filters
Terrible. I had a major customer service issue that involved submitting a form. The form would not accept. I tried several times and did some troubleshooting. The page only froze and stated “cannot accept ticket.” My customer service issue with the company that uses them, were completely unreachable and kept sending me to this site…not thrilled.
By Amy B.
I've been on chat for proximately 45 minutes now with this live view they false advertised a membership since it was free I canceled it 5 minutes after I signed up for it cuz it was not what I was looking for and they took $34.90 out of my account I need that money for court this afternoon and they're telling me it's going to take 2 days to get my money back when the account says sign up with your debit card money will not be with drawed from your account I wasn't in the site 5 minutes canceled the account they took $34.90 out of my account so it's false advertisement and their liars cuz now I'm going to have problems with the court system in Illinois because I can't hey my fine with the court because they took money out of my account where I said they wouldn't now I'm going to go to jail because they will not give me my money back not fair at all sincerely John Doyle and there's a guy named mark That's supposed to be helping you figure out what to do I asked him for phone number of this establishment he ignored me I need my money how hard is that to understand
By Johnjr D.
I had to ask a simple question and I used live Chat. Great! In the 6 hours since I've been asked to fill out three surveys regarding my experience. I want my experience to end! Leave me alone! You took a good experience and made it bad! You are like psycho exes who keep asking why I broke up with you and asking the same thing 20 different ways. Stop the madness!
By Steve F.
Response from LiveHelpNow· Mar 16, 2016
Hi Steve, I wanted to apologize for the bombarding of survey requests. Some of our surveys are automated, but there are a few requests sent manually, so I apologize if you felt overwhelmed. Thank you for your honesty though. Our intent is never to harass our customers, or have a hand in their frustration, so we are making the proper adjustments so that this does not happen again in the future, to either you or any other customer. :)
