LiveHelpNowReviews of livehelpnow.net

I find that, as an admin of the Chat experience, I have to buy an extra "seat or license" in order to get in and configure and see reports without kicking the Operator out of his/her session. An extra expense that is hard to justify in a small enterprise. Apart from this, I like everything that I have seen including the now usual emailing of the chat script.

We've been using LiveHelpNow for about 3 years for the ticketing process, handling about 15000 tickets annually through the tool. The ease of use and reliability of the platform is admirable--there have only been a small number of downtimes, and in all cases LiveHelpNow was right on top of it. My only reservation is in having only one standard ticket form per account. I've raised this issue a couple times with LiveHelpNow and was always told that "someone would look into it," but there's still only one ticket template in the tool per account. Many businesses require different ticketing options for different types of requests, so it would be nice to have a choice of two or three different ticketing templates that our submitters could use. I know there's email-to-ticket functionality, but that's not as robust as having a ticket form in the tool with all the fields and categories we need.

The software is decent. Little problems which have all been resolved incredibly quickly by the LHN staff

We use LiveHelpNow as part of our support arsenal and it has served us well. It's responsive and allows for multiple avenues of communication, including file transfers (which can be surprisingly useful). There are still a few minor issues with the mobile app which need to be available, like the option to display chat history or the option to start the app at boot-up but, overall, the service is great. I would have given 4.5 stars if that were an option.

Live Help Now has a wide variety of useful features for supporting Learning Management Systems and is significantly better than just using email. It is apparent it is designed for sales and so some of the analytics don't make sense for an LMS. It wouldn't take much for this system to be designed to work perfectly with LMSs. if they did this it would be 5*. There is already lots and lots great features, knowing user information before chats, customisable options to suit your brand and lots of technical information, surveys to see how good your Operators are as well.

We are testing out chat software. LiveHelpNow has many more options than Zopim. It is a bit harder/clunkier to learn, but I think overall will be the better solution for us.

All the staff love it, very efficient and specially the email chat the we receive after the chat is done.