help
a helpful colleague. verified immediately and looking for a solution.
By customer
Response from LiveAgent· Feb 13, 2017
Thanks for your review.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
616 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
616 approved reviews, newest moderated first
a helpful colleague. verified immediately and looking for a solution.
By customer
Response from LiveAgent· Feb 13, 2017
Thanks for your review.
Support Fast and Perfect
By Arantes Tavanti Chiarenti, A.
Response from LiveAgent· Feb 13, 2017
Thank you for your short & positive feedback.
It is easy to match company workflows with automation rules
By customer
Response from LiveAgent· Feb 13, 2017
Thank you for your feedback.
All my questions were answer promptly and including all the relevant info needed
By customer
Response from LiveAgent· Feb 13, 2017
Thank you for your feedback. We're happy you are satisfied.
only day 1 but so far so good, lets see if they keep it up
By John
Response from LiveAgent· Feb 13, 2017
Thank you John for your feedback.
Fast and friendly customer service
By customer
Response from LiveAgent· Feb 13, 2017
Thank you for your feedback.
I have tested this system and the only thing I am missing is something Intercom has where you can use their user engage system. Apart of that LiveAgent is something I can recommend.
By customer
Response from LiveAgent· Feb 13, 2017
Many thanks for reviewing LiveAgent.
Great tool for helpdesk solution. Complete with many excellent features. Already used it since 2011.
By Me A.
Response from LiveAgent· Feb 13, 2017
Thank you for your feedback. I'm glad you're our customer since 2011 :)