LiveAgentReviews of liveagent.com

I've been using this customer support portal for 10 years, and it has been incredibly reliable. The ability to provide professional text-based support, along with time-saving features like snippets and blocks, has made our workflows much easier. Anytime we've encountered an issue, the LA support team has been quick to respond and resolve our problems. Overall, we are super happy with this product and highly recommend it for its dependability and great support.

We are so glad that we switched to LiveAgent a few years ago! Unlike the competition, it is not only more affordable, but they still have real customer support that helps quickly and without complications. THANK YOU to Oleh, Jakub and to the whole customer support team, and thank you for the product itself!

LiveAgent provides a structured space for collecting customer emails, calls, and tickets, helping us deliver quick responses easily. I loved LiveAgent's sleek dashboards and smart collaboration tools. Its great shortcuts made sharing among team members faster. I especially appreciated the feature to review past calls via the Conversions tab, which provides quick summaries that enhance our understanding of customer requirements.

LiveAgent can be used for all communication channels, such as chat, email, and calls. We can also create a custom chatbot. I find LiveAgent constantly evolving to provide the latest customer support automation systems. The user interface is simple and intuitive, and the tools, macros, and automations are excellent for meeting all support needs. Adding custom applications via API and extracting other information is straightforward. Their customer support team is top-notch and always responsive.

LiveAgent has consistently worked as intended to provide ongoing support for daily ticket management. LiveAgent ensures seamless integration of the chatbot with our client portal, so portal users don't need assistance and can contact us simply by clicking the chat icon. LiveAgent is simple enough to be user-friendly and offers all the customizations our teams require.

Been using this for over a month and I've come accross their notification issues a couple of times: customers calling but no po ups to answer, no ringing, and some times theres a pop up but the only option is to decline the call. Sometimes it even logs you out while you're working. ??? imagine trying to do your job properly but their buggy system messes up your performance and csat.

LiveAgent has significantly reduced the loss of customer chats and the lack of meaningful engagement. With LiveAgent, our team has been more efficient, and we've maintained consistent communication and the speed with which we share data and documents. We love how LiveAgent allows us to prioritize chat and ticket responses based on importance, allowing us to coordinate efficiently.

LiveAgent gives us the ease of consistently delivering fast responses. We've been using it for almost three years. The biggest things that make us trust it are its unlimited support for all social media channels from the same center, as well as its ability to provide comprehensive analytics and reports that efficiently interpret data and metrics for our customer service quality and ticket response rates. We love how LiveAgent's service bot is constantly evolving and enabling us to answer natural language questions without errors.