The best Chat and Email Platform around…
The best Chat and Email Platform around - Easy to use, many customisation options and a great support team when you have any queries.
By Colin S.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
616 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
616 approved reviews, newest moderated first
The best Chat and Email Platform around - Easy to use, many customisation options and a great support team when you have any queries.
By Colin S.
Great app Really good support
By יאיר כ.
IT S VERY NICE
By Iwona G.
Einfach genial
By Benjamin N.
Very easy to use. Perfectly helped us to manage all incoming requests from customers via e-mail or web (live chat). Absolutely recommend.
By Peter
A great support system that anyone can use.
By Jared
We were evaluating a lot of helpdesk softwares, but only LiveAgent fulfilled all of our needs perfectly. It´s a thin line between "Easy to setup" and "Adjust everything", but that´s what makes it good. Even though it is a lot to adjust in order to adapt the offline helpdesk to your company needs, it is really simple and their support is very helpful and nice if it comes to any questions. Altogether, I would recommend LiveAgent to anyone who is looking for a good and easy-to-use helpdesk software. Keep up the good work!
By Stefan
The LiveAgent support teams goes above and beyond every time I have a question or a problem. I highly recommended! Besides, all I needed was a knowledge base platform and live agent is exactly that!
By JM