Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
616 reviews
LiveAgentSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
LiveAgent (liveagent.com) has 616 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
616 approved reviews, newest moderated first
Live agent has many useful features e.g. auto responders, tagging emails and a help desk. It is quick to get the hang of.
By Harriet
Response from LiveAgent· Feb 11, 2020
Hello Harriet, in LiveAgent we are working on additional useful features which are coming in, like Instagram or Viber integration. Stay with us to find our more.
LiveAgent is Amazing! I just started using this software about 6 months ago and it has been the best software I've purchased in a long time. The UI is so well done and easy to setup and still allows you to customize the chat widget to your liking. I've been able to combine together live chat, social media, email support, and soon I'm implementing the call logging feature that integrates with twilio. All-in-all I am extremely happy with them and their support team is amazing!
By Adam K.
Response from LiveAgent· Feb 11, 2020
Hi Adam, Thank you so much for the kind review and props to you for having a good time fully exploring everything LiveAgent has to offer. We hope that having all your tickets under one roof makes for efficient customer support. You know where to find us if you need anything!
We moved from Zoho Desk to LiveAgent after having a few issues with not only bugs but userbility and support and we are really impressed with the service, not only was it fast to intergrate, but it is incredibly intuative and easy to use. Tagging and reports have given us valuable data, I can keep an eye on my staff without feeling intrusive and we have saved a lot of time and money with email automation. My only wish is that the reporting was more intuitive.
By Gemma
Response from LiveAgent· Feb 11, 2020
Hi Gemma, We are very glad that you have been able to find the answer to your problems with LiveAgent and that you are able to evaluate all the necessary data easily and intuitively. We will keep working on further improving this in the future and thank you for the support along the way.
Live Agent has changed the way we interact with customers on a more personal level. It also provides a way to assist them in real time and quickly direct them to links around our website. The software is easy to use for the admin and customer.
By Felicia M.
Response from LiveAgent· Feb 10, 2020
Hello Felicia. It is great to see that even your customers like LiveAgent as it makes their life easier. We are trying to do our best to offer flexible service that can help you with your daily routine. Providing personalised support is a key for us as well and it is great to see that you are taking it seriously as well.
An outstanding piece of software that makes communication with colleagues, customers and clients a breeze. Very user-friendly interface, that can be easily customised to the business' needs. Highly recommended!
By Connor D.
Liveagent has made our working days easier as we have multiple mailboxes all in one place.
By Peter
Super easy to set up and become 'live'. Very clean and easy to use - the customizations allowed to match my website designs and colors is great! Ability to have an online knowledge base that looks clean and professional. So much better than our last live chat system!!
By Becky
Response from LiveAgent· Jan 24, 2020
Hello Becky, thank you very much for your nice review. We are happy that you are satisfied with our product :) We wish you nice day :)
We have horrible experience with LiveAgent. They sent by mistake all our contact to all our users!!! Avoid
By John
Response from LiveAgent· Jan 17, 2020
Hello John, I am sorry for the experience you had and the situation you had to go through. Can you, please, tell me a bit more in details about this incident via email communication? You can reach out to me at [email protected]. I hope we can get things sorted out. Andy, LiveAgent
