Linoto price doesn't equal durability
I purchased these sheet 4.5 years ago with the understanding that they were "heirloom quality" because of advertising in Wirecutter and their own website. I assumed that meant durability-- what good is an heirloom that's fallen apart? However, these sheets, though thicker than other linen sheet sets, fell apart as you might expect a far cheaper set to do. To make matters worse, when I called to notify them, the person on the phone condescended to explain that sheets wear out like tires. True, but if I purchase a tire rated for 70K and it wears out after 40K of normal driving conditions (despite a higher price tag), I will have reasons to suspect manufacturer defects. Though claiming to be small-batch and concentrated on quality, the company clearly is not invested in durability or in customer concerns. Note: these are not our only sheet set, they are in a rotation with two other sets of sheets, one of which is our winter flannel and therefore is on the bed for about three months of the year. Therefore, though aged 4.5 years, the sheets have not experienced 4.5 years of continuous use. And our washing practices follow recommendations: temperature is warm, soap is moderate.
By Jess H.
Response from Linoto· Mar 15, 2025
Hello Jessica, Thank you for your feedback. We enjoyed speaking with you yesterday and we appreciate your feedback. Your sheet set was purchased in 2020 and we explained that fitted sheets wear more quickly than other items because they are slept on. We explained it might be time for a new fitted sheet and even provided some tips for getting more longevity from your fitted sheet. We never aimed to condescend or upset you. Usually if it is less than 2-3 years we do offer a significant discount or replacement. 5 years is outside of that window of time. To imply that we are disinterested in quality and or durability is not a fair representation of our company. We purchase the best linen available long-staple linen from the best mills in Italy and Belgium. People enjoy sleeping on linen for many reasons including the weight, breathability, and comfort it provides. After 5 years of regular use soft items like bed sheets can wear out. We do hope you have enjoyed your sheets. We ended the call with thanks and explained that your sentiments were valid and you had been heard. Thanks again for being a Linoto customer and for sharing your experience. Linoto customer support