LinotoReviews of linoto.com

The fitted sheet was several inches narrower and shorter and didn't fit the mattress. They never responded to my emails. Their website says that customer satisfaction is their top priority and items can be returned if unsatisfactory. This is far from the truth! They absolutely could care less about your satisfaction. I am glad  I purchased with Affirm; they stepped in, and I received the refund. If you are ok with throwing away hundreds of $$, you can risk it. Avoid them! However, if you do decide to deal with them, use PayPal or Affirm to protect your purchase from this unethical business.

Would give it MINUS if that was an option. Ordered a $650 duvet cover. Came late, customer support never responds, returned coz it was absolutely not worth the money. They have not processed refunds or even responded to us. Never ever ever experienced such bad customer service for such an expensive item. DO NOT BUY FROM THEM

It’s more than 7 weeks now and I have not received my sheets. Two weeks ago I called their customer service line and was assured my order was going out by the middle of the next week. Never happened. I called this past week and after a lengthy excuse was “ASSURED” my order would go out by Friday Dec 22nd. That has come and gone and no shipment email as of today. I would actually accept reasonable delays if they proactively kept me informed or offered maybe expedited shipping due to the delays, but nothing ! It’s to bad because their sheets are good quality but I will find another provider of quality linen sheets for sure.

If I could give this company 0 stars, I would. I purchased their sheets in 2020 as a Pandemic gift to myself and my husband (two frontline workers). They are gorgeous, pretty well made (with a few stray threads etc here and there; I wouldn't say luxury construction, but still. Very satisfactory), and have made us very happy. But I got a rip last year in our King fitted sheet that has turned into a shredding of along one single thread. I have followed their care instructions very carefully throughout my ownership. I have sent emails and had phone calls repeatedly. They offered me a 20% discount on a new sheet, and have promised to send me linen scraps to repair, but I have yet to receive them. This was supposed to be an heirloom purchase. I am really disappointed, and am reminded what a gd waste this was every time I get into bed.

They don’t ever reply to my emails and messages, have messaged them thrice for the past 2 months, tried web submission and emailing the address, no reply. I don’t know if the customer service support even exist.

I was a big fan of Jason and Linoto. I purchased nearly $1000 worth of linen with the belief it was last a long time, at least 5 years. Fast forward to 3 years later the bed spread has torn. I read up on they having a poor supplier during that time of my purchase. I received zero apologies and for this. I explained followed the care instructions exactly and even rotated the linens out with another qset. Still no customer service. Their products do not last and they do not back them up. I thought weight was the number 1 factor in quality but weave is perhaps more important. Other cheaper, lighter brands have outlasted Linoto.

I ordered a linen summer quilt in mid-April. I did the order by phone (btw--all phone conversations were with the same fellow). I was told they were backlogged and that the quilt would be shipped in 2 weeks. Two weeks later I called and I was told two weeks later. I called two weeks later because I was traveling & wanted to make sure it wasn't delivered while I was gone. O no worries I was told--It will be ready in a month. Called 3 weeks later and imagine, it will be a month longer. I asked what number I was in the queue. I was number 20. My order would ship in mid to late August. I called today, first week of August and am told that it will likely be early September. But here's the kicker--I am now min the mid 20s in the queue. How does it happen that a month later I am now 5+ back further in the queue? The customer service fellow got a tich attitudinal (after telling me where I was in the queue) about how I must have talked to someone else because HE would never tell anyone where they were in the queue. Look, I am not a Karen. I recognize fully that this is a luxury item and that this is a first world problem. & my life will go on without a fancy linen bed covering. But, the reason for the review is the lying. If you lack integrity in one area, you will lack integrity in all areas. I see two possibilities: 1. These folks business practice is to lie to customers or 2. They are just plain incompetent. Honestly, how can you tell someone that orders are running two weeks behind at the outset of your interaction if indeed you are running hundreds of orders behind. & how indeed did I go down in the queue after a month? They have three weeks to complete my order than I will cancel.

Sheets were not delivered after 2 months. Email support request ignored. I called and was told sheets would arrive two weeks later. 3 weeks later, still nothing. I called again. Was told fabric was on back-order in Italy and would be another 4 weeks. I tried to cancel the order. Next communication: surprise, a set of sheets matching my order was found and would I like to have them? I requested it be cancelled anyway. Next communication: your order has shipped! I requested it be canceled a 3rd time. Next communication: So sorry, they're already in the mail. Are you sure you don't want them? I requested it be canceled a 4th time. Next communication: we're processing the refund and recalling the package. That was 3 days ago. I'm still awaiting the refund and the UPS package tracker shows the package on its way. I'm planning to refuse delivery and if I don't get my refund in 7 days, I'll be filing a complaint with the New York Attorney General's Bureau of Consumer Frauds and Protection.