Great wool hat!
Great wool hat!
By Brad
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
789 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Quality First Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe. Why Color Matters Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly. Our Community We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design. Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
Lift Down (liftdown.com) has 789 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
789 approved reviews, newest moderated first
Great wool hat!
By Brad
Excellent product
By Barbara
Great selection and pricing, and quick shipping. I'm very happy with the colors and the fit.
By Jason C.
Response from Lift Down· Jan 11, 2025
Hi Jason, Thank you for the feedback, we're glad to hear that you're satisfied with your new hats! - Tarrik
Great products but delivery time is way too long. First order was lost. Totally understand this happens. Replacement order took much too long to deliver. When I did email the company, the response was quick and very customer friendly. Just work on your order processing and shipping time.
By Steve
Response from Lift Down· Jan 11, 2025
Hi Steve, I’m sorry to hear about the delay with your reshipment after your initial order was lost in transit. I’ll be sharing this with our logistics team to explore quicker shipping methods for reshipments in the future. We’re glad to hear that our customer service team was responsive and supportive throughout the process. Thank you for your understanding, and we appreciate your patience. If you have any questions, feel free to reach out to our support team at any time :) - Tarrik
Shipping was a bit wonkered but I think it has been sorted out… although I haven’t received the majority of my order. They said it was but.., not sure. Quality? About the same kind of beanie I can get for far less elsewhere Bottom line; it’s “ok”
By NancyMcDaniel
Response from Lift Down· Jan 10, 2025
Hi Nancy, Thank you for taking the time to leave a review, and I sincerely apologize for the mix-up with your order. We recently discontinued the 5-packs of Original Beanies, and during this process, a backend error caused some existing orders to be short-shipped. To make up for the inconvenience, your reshipment includes an extra beanie as a courtesy. It should arrive by early next week. Thank you for your patience, and I hope this resolves the issue to your satisfaction. - Tarrik
I've never been a fan of wearing advertising or thinking of clothing as a status symbol. I like the way I dress to speak for itself. Understated, well tailored and fitting is my style and that's just what I found here. I live for hats. I lose hats. I buy more hats. I bought two Lift Down hats and they are already my favorite hats. What can I say? They look fantastic, fit perfectly, and feel good. You got the hat right. My experience with shopping was enjoyable due to the sense of enthusiasm I sensed right away from Lift Down. Communication and delivery are 100%. I will take advantage of the discount offers as I plan to get one for each month, week? Day? Did I day I lose hats?
By Edward B.
I probably have collected over 10 lift down hats (likely more) over the years. The colors are vibrant and stay that way even after occasional washings. Service great, customer service also if you need them they get back to you promptly. I appreciate them.
By Lori B.
I had a great experience. I initially ordered a wool cap and a regular cap. The regular cap was sewn wrong. The seam didn’t line up and I initially gave them a four star due to this. They saw the review and contacted me. They resent a new cap in perfect condition. Thank you.
By LB