Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
789 reviews
Lift DownSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Quality First Lift Down was founded in 2019 to challenge the headwear status quo. We create colorful, unbranded headwear that complements your outfit without acting as a billboard. Each piece is crafted with a commitment to quality, made to be a staple in your wardrobe. Why Color Matters Color is our guiding star. We curate timeless silhouettes with standout hues that feel both familiar and fresh. By blending customer feedback with our design research, we build a color palette that helps you express your style effortlessly. Our Community We’re inspired by you. At Lift Down, we design headwear that celebrates individuality. Your feedback helps us refine our offerings, ensuring we always provide hats that fit your needs and style. Together, we build a brand focused on timeless, quality design. Discover your next favorite hat at Lift Down—where quality, design, and color come together for a perfect fit, every time.
Lift Down (liftdown.com) has 789 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
789 approved reviews, newest moderated first
Super and very prompt service! Really nice caps!
By DonC
Response from Lift Down· Feb 2, 2025
Hi Don, We appreciate your kind words! It’s great to hear you like your caps. If you ever need anything, feel free to reach out—we’re happy to help - Tarrik
Just a really really low quality product. It feels thin and flimsy all around, hoping it will hold up for a couple weeks until I can find a replacement.
By PE
Response from Lift Down· Jan 17, 2025
Hi Ethan, I'm sorry to hear you're not satisfied with the quality of your cap. It sounds like you may have received a defective product. We’re happy to offer free replacements in such cases. I’ll reach out to you via email to gather more details and arrange the replacement for you. - Tarrik
Excellent cap, just too large. I washed it in hot water hoping to shrink it, nope.
By Timothy
Response from Lift Down· Jan 16, 2025
Hi Timothy, Thank you for taking the time to share your feedback. We advise against using hot water on our caps, as it may cause damage. It seems the size you ordered might not be the right fit. We’re happy to offer free size exchanges, so you don’t need to attempt shrinking it. I’ll be reaching out via email shortly to help resolve this for you - Tarrik
This review is a follow up a review I did several days ago where I gave the company a mediocre review based on the fact that the company had items on their website that they did not have in stock. It was a surprise that someone actually followed up on my comment and got the order filled quickly and provided me with an additional gift for not having the item in stock. The quality of the product has always been good and I have ordered hats several times before with no problems. Good to see customer service step up.
By mack
Response from Lift Down· Feb 11, 2025
Hi Mack, Thank you for giving us the opportunity to make things right! We appreciate your continued support and are glad you’re happy with the resolution. Your feedback helps us improve :) - Tarrik
Quick delivery. Love the hat!
By 1008437497
If you're reading this, and you've rolled the dice on ads for caps that promised “this is the perfect fit,” I hear you -- I've been you. More than once. Lift Down was one of those dice-rolls. I saw an advertisement on Instagram and checked out the website. I thought: "good colors, no logo, photos all look good...why not...." I took advantage of the 'buy three, get one free' deal. I ordered the Classic Caps. When my order arrived, I opened the package, I put on one of the caps and it was as if I had been wearing it for a year. It fit exactly right: no weird bumps, no ears poking out, no too-high crown. It was Exactly. Right. It looks worn, but at the same time new. It’s the kind of hat that gets noticed but not noticed. Worth the dice roll, for sure. I have a larger-than-average sized head: I ordered the 'regular' size cap. I only had to make a minimal adjustment on two of the hats to make them fit the way I wanted. I'm going to wear the hell out of these. It’s going to take a major effort for me not to order a bunch of other colors of the Classic Caps out of fear that I might not be able to find them one day. Thanks for getting it right.
By David R.
I like it a lot
By VG
Love the hats! Great colors and beautifully made!
By TLW
