Way too expensive for what it offers
Way too expensive for what it offers, and customer service was disappointing.
By Silas G.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
125 reviews
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Life Time Fitness is listed under Personal Care.
Life Time Fitness (lifetimefitness.com) has 125 customer reviews on The Fair Hearing, with an average rating of 1.3 out of 5.
125 approved reviews, newest moderated first
Way too expensive for what it offers, and customer service was disappointing.
By Silas G.
My experience working at Lifetime West 56th Street was deeply disappointing. In my personal experience, I felt targeted and treated unfairly by management, especially Melina Hetman and April Ho. April often made it clear that if you weren’t in her circle, she wouldn’t put leads on your calendar, and Melina’s behavior toward me felt unprofessional and biased throughout my time there. When I brought my concerns to Brian Brister, a corporate representative, I was shocked to be terminated almost immediately afterward. Instead of investigating the issues, it felt like Melina and April closed ranks and escalated the situation against me. West 56th Street has long had a reputation among staff as one of the more racially insensitive clubs in New York, and rather than addressing toxic behavior, management tends to move problematic employees around and ignore the core problems. I’m sharing my experience in hopes that corporate finally reviews the culture at this location and takes real steps toward accountability, fairness, and a truly inclusive workplace.
By Claude J.
Not crossfit
By Brooks E.
Lifetime Chestnuthill let men into the only woman’s locker room because they feel like women with penises. They also let dogs there in the spa area. Horrible. We have complained to the corporate office and none of them would fix it. We left that horrible gym. Stay away, protect your kids .
By Iryna
Horrible management. Horrible people working there.
By Hib
They staff behaviour was absolutely rubbish and pro genocidal state (Isra*l)
By Abdul R.
Not good 👎👎👎 Lifetime fitness if gilbert sucks with this manager mike esposito 👎👎👎
By Ronald A.
They wanted to removed a man from wearing a shirt saying "Israel is killing babies" and even said his membership is not valid and he was trespassing.
By Nhorsaidin E.