he associate explained everything and…
The associate explained everything and was very nice.
By Laurie G.
Response from LifeStation· Jun 25, 2024
We're glad to hear that our team member was helpful and kind. Thank you for the 5-star review!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,864 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation (lifestation.com) has 2,864 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
2,864 approved reviews, newest moderated first
The associate explained everything and was very nice.
By Laurie G.
Response from LifeStation· Jun 25, 2024
We're glad to hear that our team member was helpful and kind. Thank you for the 5-star review!
The gentleman that helped us was very knowledgeable and helpful. He knew the products and helped us make the right decision.
By Daniel C.
Response from LifeStation· Jun 25, 2024
Thank you for the 5-star review! We're pleased to hear that our team member was knowledgeable and helpful. We appreciate your feedback!
I spoke with a wonderful representative who was able to answer all of my questions and persuade me to go ahead and get the system ordered instead of waiting to discuss it with my grandma. I'm hoping it will work out, but if not the 30 day guarantee assures me that it will be a simple process to return.
By customer
Response from LifeStation· Jun 25, 2024
Thanks for the 4-star review! We’re glad our agent could work their magic. If the system impresses your grandma too, we might just earn that fifth star! Fingers crossed!
Erica was on point with answers to my question's. A good experience.
By Martha F.
Response from LifeStation· Jun 25, 2024
Thank you for the 5-star review! We're glad Erica provided you with a great experience. We appreciate your feedback!
The customer service representative "Ben" Bechoy G. was very thorough. He answered all my questions.
By Leslie
Response from LifeStation· Jun 25, 2024
Thank you for the 5-star review! We're thrilled to hear that Ben provided thorough and helpful service. We'll be sure to share your kind words with him. Thanks for choosing LifeStation!
Had a good experience. Came on time & Got it set up
By customer
Response from LifeStation· Jun 25, 2024
Thank you for the review! We're glad you had a good experience and that everything went smoothly. If there's anything we can do to earn that extra star, please let us know!
You took money out of my account and I have recieved no equipment yet
By customer
Response from LifeStation· Jun 21, 2024
We're sorry to hear about your experience. Please contact our Customer Care team at 800.998.2400 so we can discuss this matter.
The agent was helpful and patient. My only complaint is with the long delay in shipping!
By customer
Response from LifeStation· Jun 21, 2024
Thank you for your feedback! We're glad to hear our agent was helpful and patient. We apologize for any inconvenience caused by the shipping delay. Your feedback is crucial as we work to improve our delivery times.