Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
810 approved reviews, newest moderated first
LifeFone has given four siblings the confidence that our mother, who lives alone at 87 years of age, can continue to live in her home without 24/7 attention. The pendant was less intrusive than our mother feared and as a result she actually wears it (rather than 'putting it in a drawer', as she claims her friends do.) Set up and testing were very easy, and I highly recommend the LifeFone system for anyone concerned about a loved one living alone.
By Mike
I am very satisfied, but since I've been lucky not to have had an emergency situation, I cannot comment on how efficient LifeFone would have been in an actual emergency.
By Marga
My only annoyance was when they called after I was sitting up moving around and the pendulum was swinging across my body, they thought I had fallen, but no.
By Rita
Life fine has been quick to respond whenever the button has been tested. Thankfully, Mom has never had to use it for an emergency. She likes the wrist band as she is not as likely to set it off accidentally. Did not like the fall prevention as it was too cumbersome to wear on the neck, as is the necklace life fone button.
By Christine P.
Easy to install Excellent services Protection in all aspects Reasonable price
By Linda & M.
Necklace monitor is a bit too sensitive and goes off when parents sit down or get up from table. Wrist monitor is better but will not sense a fall if she is unable to push the button herself. Overall, though, this is a good product.
By Amy
I subscribed to LifeFone for my 92 year old mother. I live an hour away from her so this service is comforting. My mom is very independent. She travels around town and takes the portable receiver with her. Since we have had the service she has accidentally activated it. They were prompt in contacting me sending personnel and the police. They located mom and were great by not making her feel embarrassed. The service works wonderfully and I would recommend it to anyone who has interest
By Susan
I have been waiting for several months to get an an answer to correct my plan billing and yet no answer. Some body call and Give Me the Correct Information Please
By Jane
Response from LifeFone· May 27, 2016
Jane, We are so sorry that it took so long to resolve your issue! Fortunately, we connected and took care of your concerns. If you need additional assistance in the future, please call our Customer Service team at 800-940-0262. Thank you for being a LifeFone subscriber!
