Very pleased
I am very pleased with the cost, personnel and response time.
By Sandra H.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
810 approved reviews, newest moderated first
I am very pleased with the cost, personnel and response time.
By Sandra H.
Having the GPS feature is very comforting for activities and travel outside the perimeter of our home
By Leslie R.
Very helpful when I call with questions and prompt whenever Mom accidentally bumps her wrist alarm.
By Andrea B.
Very nice people to deal with, always very helpful. Recommend this company to friends that need the security of LifeFone.
By Mary
Always have a good customer experience with them.
By Tom
His iAd a n emergency a few months ago and found the response to be excellenti
By Gertrudesilve
Olga is currently in rehab. I am not sure if she will be returning home. I know her LifeFone is effective until January. I am waiting to see how she does and if she can return home. Thanks Jackie Tutthill
By Olga
My mother has used this a few times and each time it takes multiple (6-7) rings before someone answers. In a serious emergency that time could be critical. I know it for a fact because when we hit the button to test it monthly, we have the same experience. The first time she ever used it, LIfeFone didn't call any of the family members. I received an apology for it. It didn't happen the 2nd time she used the service. A suggestion would be to stay on the line with the person in need and have another person phone the emergency personnel and family.
By Lisa