Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
810 approved reviews, newest moderated first
Answer quickly and take quick action in getting help for you
By Cary D.
Response from LifeFone· Aug 13, 2025
Thank you for taking the time to share your experience. It’s reassuring to know our team was able to act promptly when it mattered most. Your confidence in our service means a great deal to us. Best! The LifeFone Team
I actually used the Life Life Foneu when I fell in April 2025. I got help right away, thank God. After two years, I needed a new pendant. Sean was very helpful in explaining how to activate the new equipment. He was patient, kind, and professional. I was very grateful to deal with someone who took the time to explain matters to me. Sean is an angel! Life Fone is very lucky to have such a wonderful employee!
By customer
Response from LifeFone· Aug 6, 2025
Thank you so much for sharing your experience. We’re grateful to hear that you received timely help when you needed it most and that your equipment update went smoothly. We’re especially proud to have team members who go above and beyond to provide clear, compassionate support. We’ll be sure to share your kind words with him—it will mean a lot. Thank you for being part of the LifeFone family!
Quick response! So caring. Thank you.
By Connie
Response from LifeFone· Aug 6, 2025
Thank you for your kind words! We’re so glad to know you felt cared for and received a quick response—that’s exactly what we strive for every day. We truly appreciate your trust in LifeFone.
they were always ready to help.
By Herbert S.
Response from LifeFone· Aug 5, 2025
Thank you for taking the time to comment on your service with LifeFone. We value our subscribers very much and out goal indeed is to be there when help is needed! - The LifeFone Team
Dad has fallen twice since he got the LifeFone. Both times we were contacted and EMT's were contact quickly.
By customer
Response from LifeFone· Jul 24, 2025
Thank you for sharing your experience. We’re so glad your dad had LifeFone when he needed it most and that help was dispatched quickly. Knowing you’re informed right away and that emergency services respond promptly is exactly what we aim for. We’re honored to be part of his safety and your peace of mind.
Every time I test my lifephone device I get an answer. Although it is a interactive recording it still knows who I am and where I live. I'm happy with life phone.
By Mark B.
Response from LifeFone· Jul 24, 2025
Thank you for your review! We’re glad to know you are confident that your device is working reliably! It’s great to hear that you’re happy with LifeFone—we appreciate your trust and are proud to be part of your safety support.
The check in call is always pleasant and prompt. Mom has set it off many times by accident, so the call has minimized unnecessary visits from emergency personnel. The callers are always calm and appropriate. Not judgemental for accidental pushing of the button.
By Christie G.
Response from LifeFone· Jul 17, 2025
Thank you for taking the time to share your experience. We’re so glad the daily check-in calls have been helpful and that your mom feels supported—even during those accidental button pushes. Our team is trained to respond calmly and respectfully in every situation, and we’re happy to know that has come through. It’s our goal to provide both safety and reassurance without adding stress. We truly appreciate your feedback and trust in LifeFone.
My 96 yr old aunt appreciates the kindness of operators. They listened to her and called numbers she asked at least twice before answered. Caller ID could have been better because it showed a number from Utah not lifelong so didn't answer on first call.
By Neice of C.
Response from LifeFone· Jul 17, 2025
Thank you so much for your kind review! We’re happy to hear that your aunt has felt supported and listened to by our operators—that care and attentiveness are exactly what we strive for. Regarding the caller ID, we understand how that can be confusing. We recommend giving our customer service team a call so we can provide the specific phone numbers LifeFone uses. That way, you can program them into your phone for easier recognition in the future. We’re grateful for your feedback and glad to be part of your aunt’s safety and support system.
