Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
810 approved reviews, newest moderated first
I needed to use my LifeFone in an emergency just one time in my 2 years of having this service. When I pushed my alert button it was answered immediately and help was on the way quickly. I would recommend this service to everyone that lives alone after a certain age.
By Carol
Very good company, nice and small wristband, and great service
By Meir
I have been using LifeFone for 7 years and would rate them a ten if you gave me the opportunity. I am a disabled senior living alone and my continued independence is reliant on the service LifeFone provides me. I use the daily call in service so my family can rest comfortably knowing that, even though I live 3,000 miles from them, I am safe. Over the years, there have been a few incidents resulting in the call of an ambulance. But, I am still here and calling in every morning. Thank you LifeFone. I would particularly like to thank Brenda, Anna, Shirley and Ricky for their kind and professional attention each morning. You help start my day knowing that I'm in good hands and that my family can love me without worry.
By Tisha
Have not had to use for medical emergency but people have been prompt (under 1 minute) when doing monthly equipment check.And very pleasant
By David
We have this system for my mom, Whois now 86 years old and still lives alone. Thankfully she hasn’t had to use it often but when she has used it the service has been great. She gets reminders to test the system occasionally which I love. We have had the system now for almost 3 years and it has been great.
By Linda
I have been very happy with Life Phone service. They are always right there when I need them. I have had other services that were not satisfactory . I will stay with Life Phone.
By Mareta
Excellent company to work with.
By Dorothea
Fall detection is so sensitive you can hardly set it down on something soft and it goes off. If walking and bumps on your chest it goes off. the response call is very good, but wish they came up with a remote station that can be in two different rooms not just the one main station. returned the fall pendant and they still are charging me for it. another call to LifeFone for money back...
By Gary
Response from LifeFone· Jul 24, 2019
Hello Gary, Unfortunately we understand that the fall detection pendant is not for everyone, upon reading your review we actually do have a unit that will provide coverage in different rooms which would include a base station along with a mobile device that could be taken with you when you are away from home so that you always have LifeFone protection. We would like to discuss this further and advise that a credit was issued to your account.
