Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
810 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1976, LifeFone has helped people live their lives safely, confidently and independently. As a leading provider of Medical Alert Systems, LifeFone is recommended by healthcare providers throughout North America. These providers include: hospitals, area agencies on aging, home health care providers, social workers and geriatric care managers. LifeFone is an integral part of their overall care program. LifeFone has also earned an A+ rating from the Better Business Bureau.LifeFone's equipment protects you at home and on-the-go, available with optional fall detection. 24/7 help for medical, fire or burglary.Our services give individuals instant access to caring, compassionate help 24 hours a day, every day of the year. Subscribers can directly contact our specially trained Emergency Care Specialists with the simple push of a button. And LifeFone helps to maintain their Subscribers’ independence and overall quality of life by ensuring early intervention in emergency situations.
LifeFone (lifefone.com) has 810 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
810 approved reviews, newest moderated first
Customer service was fabulous. Set up was incredibly simple.
By Smccormick
Response from LifeFone· Nov 30, 2022
Thank you! If you have any questions feel free to call our customer service team. And don't hesitate to use the device when you need help! Happy Holidays to you!
I was so grateful for LifeFone when my mom needed help. I had surgery that day so was not available to help her. She was able to push her button and get the ambulance. She ended up having surgery that day too. We were on the same floor at the same hospital. I’m afraid to think of what could have happened if she wasn’t able to get help.
By Donna K.
Response from LifeFone· Nov 16, 2022
We hope you are both doing well. We're so pleased to have been able to help her, and you as well, when she needed it most. Best wishes to you both.
Fortunately, I didn't knock myself unconscious when I fell. Help arrived within 15 -20 minutes after I summoned help through LifeFone.
By Pat W.
Response from LifeFone· Nov 30, 2022
So thankful you are okay! Best Wishes!
My Mom was at a PT appointment when her LifeFone device accidentally fell off. A responder was talking to her--calling her by name--almost before the device hit the floor. All of the PTs were amazed at how fast the response happened and several asked for the name of the company so they could recommend it to their clients too. It gives me great comfort and peace of mind to know that my Mom will have immediate aid if she ever requires it. Thank you for your timely and professional services.
By customer
Response from LifeFone· Nov 9, 2022
Thank you! Response time is very important when someone has an emergency! We appreciate that you took the time to let others know about LifeFone.
Customer service was GREAT, Morrie was well informed and helpful. I tested the product and it worked as advertised. I could not be more pleased. It makes me fell much more safe. Jim W
By Jim W.
Response from LifeFone· Nov 30, 2022
Jim, thank you for your comments. Don't ever hesitate to contact us if you have questions.
Your customer service is great. They are always helpful and caring.
By Donna L.
Response from LifeFone· Nov 30, 2022
Thank you for your comments. Be safe and Happy Holidays!
After falling first time in 5 years, response time for help was excellent. Less than 10 minutes before I got help from fire department EMS. Thank you so much for the service I received Saturday October 22th.
By Mary K.
Response from LifeFone· Nov 30, 2022
Thank you for your comments. We certainly hope you are doing well and are happy to help!
Very reasonable rates and excellent service. Alarm activates quickly with a friendly concerned service rep. If no answer they call a family member and police/medical assistance. Have used them for over. 15 years
By Phyllis
Response from LifeFone· Oct 26, 2022
Thank you so much. We really appreciate your comments and that you have been with us for so long. Don't hesitate to reach out if you have any questions!
