The customer service is the best!
The customer service is the best!
By Monica
Response from Liberty First Credit Union· Dec 4, 2023
Thank you, Monica! We are so glad you are a member.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
413 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Liberty First Credit Union is a member-owned, not-for-profit financial cooperative. Those who do business with us are known as members. We exist solely to provide our members with affordable financial services; and members work together to achieve their financial goals.We were originally chartered as the Burlington Employees Cooperative Credit Association in 1935 and served the employees of the Chicago, Burlington & Quincy Railroad. Over the years, our field of membership has grown to include family members, retirees, select groups of occupation and association, those living or working in Lancaster or Seward County, Nebraska and those related to a member or someone within our field of membership. As our membership has grown, we have continually expanded our range of financial products and services to provide our members with the services they desire.Discover More:CHECKINGAUTO & PERSONAL LOANSCREDIT CARDSHOME LOANSVisit libertyfirstcu.com
Liberty First Credit Union (libertyfirstcu.com) has 413 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
413 approved reviews, newest moderated first
The customer service is the best!
By Monica
Response from Liberty First Credit Union· Dec 4, 2023
Thank you, Monica! We are so glad you are a member.
Very quick, very convenient, went over and above to get me taken care of.
By Barry C.
Response from Liberty First Credit Union· Nov 27, 2023
Barry, we are so glad you had a great experience... We are so glad you are a member!
Very friendly
By Sabrina L.
Response from Liberty First Credit Union· Nov 21, 2023
Thank you, Sabrina. We are happy to have you as a member!
Said checks were ordered but were not, mobile app will not deposited checks unless turned on? Someone at credit union has to okay this? I get the impression the credit union finds me untrust worthy? If you don’t want my business just say no thank you and I’ll move on
By Scott U.
Response from Liberty First Credit Union· Nov 29, 2023
We are sorry to hear about your experience with the check ordering process and for not fully explaining the RDC process we have in place for member protection. We apologize for any frustration this caused you. We appreciated the opportunity to visit with you more and get you a direct contact at Liberty First for any future banking needs. We also appreciate you explaining why you were frustrated with the RDC process in more detail so we could understand your complete story. Thank you for being a member at Liberty First! We look forward to a long relationship with you.
I was looking for better terms for my auto loan. Shawna was very helpful and knowledgeable to assist me in getting this done. She made the entire process seamless, with a couple of emails, confidential phone call and in-person closing meeting to sign papers. Very pleased to have much better terms and repayment options in my new loan. Great customer service! Thanks again -TJ
By TJ
Response from Liberty First Credit Union· Nov 20, 2023
TJ, we are so glad that Shawna was able to assist you and make the process easy. We are happy to have you as a member!
your employees are knowledgeable and efficient and your location is close to my home.
By customer
Response from Liberty First Credit Union· Nov 20, 2023
Thank you, we are so glad to have you as a member!
We appreciated the ease of obtaining our auto loan
By CHRISTINE S.
Response from Liberty First Credit Union· Nov 20, 2023
We are so glad the process was easy for you. We are happy to have you as a member!
They listen to you, and treat you with integrity and value!
By customer
Response from Liberty First Credit Union· Nov 17, 2023
We are so glad you had a great experience and are happy to have you as a member!